Technical Support Manager

Eurosoft is looking for the Technical Support Manager and it’s an onsite position.

Key Responsibilities:

• Provide technical guidance, coaching, and mentorship to support the team to enhance their skills and productivity.
• Identify technical risks and propose solutions to mitigate them.
• Troubleshoot, resolve, and escalate technical issues as necessary and also guide the team
• Knowledge about the system tickets and their solutions.
• Conduct training sessions for team members.
• Lead and manage the day-to-day operations of the Technical Support team, ensuring timely and high-quality support for customers.
• Drive continuous improvement initiatives to optimize workflows, enhance customer satisfaction, and reduce repeat issues.
• Prepare reports on team performance, customer feedback, and operational KPIs for senior management review.
• Conduct interviews and participate in the hiring process to recruit qualified candidates for technical support roles.

Required Skills:

• Minimum of 3-5 years of experience in a technical support consultant role.
• Excellent English communication skills and a strong customer service orientation.
• Proven ability to manage multiple priorities in a fast-paced environment
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Job Type: Full-time

Pay: Rs140.00 - Rs220.00 per month

Application Question(s):

• What is your current salary?
• What will be your expected salary?
• Are you willing to negogiate?
• Can you work in the rotational shifts (weekly wise)?

Work Location: In person