technical support manager

· Accomplishes sales support objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

· Manage, lead, and support the daily activities of the inside sales department and supporting departments.

· Responsible for hiring and managing performance of assigned departmental employees.

· Responsible for employee development, formalized and scheduled training programs for assigned employees.

· Responsible for developing, implementing, and monitoring departmental goals and KPIs.

· Settle standardization system for Customer Data Base, Filing Systems, Resources and tools of Sales Support Team.

· Offers revisions and approve orders.

· Responsible for Process Improvement.

· Support other departments as needed or workload permits.

· Special projects as assigned.

· Coordinate with team members to assure on time completion of proposals

· Analyze and evaluate performance of each department members which will be affected directly the appraisal results.

· Perform with VP to prepare and execute detailed presentations, tactics, metric, systems and action plans.

· Prepare and maintain entire quarterly commission reports

· Develop standard presentations, sales support materials, reports and case studies.

Qualification & Work Experience

• Bachelor degree in Chemical / Mechanical Engineer
• At least 5 years of professional experience in the same field.
• Strong computer skills
• Strong external and internal communication
• Strong task management and organization skills
• Training and Coaching Skills
• Critical thinking and problem-solving skills
• Decision-making
• Adaptability
• Stress tolerance

Job Type: Full-time

Pay: E£20,000.00 - E£30,000.00 per month

Work Location: Remote