Technical Support Officer

Responsibilities

Addressing technical issues encountered by users of the remote investigation and litigation program immediately.
Checking the system's operation and safety at the remote investigation and litigation center and performing regular system maintenance.
Assisting the incident management team at Level One and Two with tasks that require being near system users.
Identifying and determining user feedback regarding the remote investigation and litigation program.
Guiding users in case of any unclear aspects in using the remote investigation and litigation program.
Escalating unresolved issues to the next level of specialized support staff at the remote investigation and litigation center.
Conducting regular checks to maintain the system's operational status and reporting technical issues.
Documenting and analyzing customer feedback and expectations regarding continuous improvement.
Identifying technical issues and user feedback and addressing them according to priority.

Qualifications

Bachelor's degree in Computer Science
Familiarity with systems and network management
Proficiency in softwares: Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat
Gender: Male and Female
Complete National Service (Male Candidates)

Similar jobs