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Technical Support Officer
Responsibilities
- Addressing technical issues encountered by users of the remote investigation and litigation program immediately.
- Checking the system's operation and safety at the remote investigation and litigation center and performing regular system maintenance.
- Assisting the incident management team at Level One and Two with tasks that require being near system users.
- Identifying and determining user feedback regarding the remote investigation and litigation program.
- Guiding users in case of any unclear aspects in using the remote investigation and litigation program.
- Escalating unresolved issues to the next level of specialized support staff at the remote investigation and litigation center.
- Conducting regular checks to maintain the system's operational status and reporting technical issues.
- Documenting and analyzing customer feedback and expectations regarding continuous improvement.
- Identifying technical issues and user feedback and addressing them according to priority.
- Bachelor's degree in Computer Science
- Familiarity with systems and network management
- Proficiency in softwares: Microsoft Word, Excel, Outlook, Microsoft PowerPoint, and Adobe Acrobat
- Gender: Male and Female
- Complete National Service (Male Candidates)
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