Technical Support Officer - macOS and iOS

We are seeking a Technical Support Officer provide end-user support and troubleshooting for macOS and iOS environments. The role focuses on resolving system, application, and network-related issues while ensuring a smooth user experience across Apple devices.

The ideal candidate will have hands-on experience with macOS troubleshooting, system tools, and user support, along with a strong understanding of Apple ecosystem fundamentals.

Employment Type: Contractual employment

Responsibilities

• Provide technical support for macOS and iOS devices, including laptops and mobile devices
• Install, configure, and troubleshoot applications via the Apple App Store and enterprise tools
• Diagnose and resolve performance issues on Mac systems (e.g., slow performance, startup delays)
• Use system tools such as Activity Monitor to identify and resolve CPU, memory, and disk usage issues
• Monitor and manage system storage, disk health, and performance
• Troubleshoot network-related issues including Wi-Fi connectivity and network configurations
• Assist users with account management, including password resets and user profile setup
• Support startup and boot-related issues using Safe Mode, Recovery Mode, and system utilities
• Utilize Disk Utility to perform disk repairs, formatting, and First Aid checks
• Troubleshoot peripheral issues including printers, Bluetooth devices, and external drives
• Map and manage network drives and shared resources
• Maintain system updates and ensure devices are running the latest stable macOS versions
• Document issues, resolutions, and support procedures

Requirements

• Bachelor’s degree in IT, Computer Science, or related field
• 1–3 years of experience supporting macOS and iOS environments
• Strong understanding of macOS system tools such as Activity Monitor, Disk Utility, and System Settings
• Experience installing and managing applications through the Apple ecosystem
• Knowledge of troubleshooting:
• • System performance issues
  • Wi-Fi and network connectivity
  • Bluetooth and peripheral devices
  • Printing and driver-related issues
• Familiarity with macOS troubleshooting techniques such as:
• • Safe Mode booting
  • PRAM/NVRAM reset
  • Recovery Mode usage
• Basic understanding of user account management and access control
• Ability to diagnose and resolve software installation issues
• Excellent communication and user-handling skills

Equal Opportunity & Inclusion

We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.

At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.