Technical Support Representative

Job Description (Including but not limited to):

• Provide remote technical troubleshooting and support.
• Manage and resolve support tickets.
• Assist customers primarily in the UK, as well as in the US, Canada, and Australia.
• Respond to customer queries via calls or emails, offer guidance, perform software installations, and train customers on product usage.
• Coordinate with the Product Development team to report and resolve issues.
• Diagnose and resolve hardware and software-related problems.
• Assist prospects by helping them troubleshoot and resolve their issues.

Required Experience:

• Experience with software and software support.
• Prior experience in a support role is an advantage.
• Strong spoken and written English communication skills.
• Extroverted personality.
• Strong analytical, creative thinking, interpersonal, and motivational skills.
• Knowledge of Voice over IP (VoIP) is a plus.

Required Education & Skills:

• Bachelor’s degree in Computer Science (Mandatory).
• Experience with Telerik components.
• Knowledge of desktop application development.
• Familiarity with CefSharp and Gecko browser.

Highly Preferred Technical Skills:

• Understanding of networks, databases, GPRS, GPS, and VoIP.

Industry:

• Software

Benefits:

• Health insurance
• Annual leave

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• Technical Support: 2 years (Preferred)

Language:

• English Fluently (Preferred)

Location:

• Karachi (Preferred)

Work Location: In person

Job Type: Full-time

Pay: Rs70,000.00 - Rs120,000.00 per month

Application Question(s):

• What is your current salary?
• What will be your expected salary?
• Are you comfortable in working with the rotational shifts (weekly wise)?
• Can you negogiate in terms of your salary expectations?
• Have you done your bachelors degree in computer science or any relevant to it?

Work Location: Remote