Technical Support Specialist

JOB_REQUIREMENTS

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Requirements and responsibilities

Technical Support Representative

Qualifications:

Knowledge and Skills

Strong customer service mindset with a focus on empathy, communication, and problem ownership.
Proficiency in web application environments including modern browsers, APIs, and cloud-based platforms.
Solid understanding of networking basics (DNS, HTTP/HTTPS, SSL/TLS), authentication (OAuth, SSO), and troubleshooting tools (browser dev tools, log analysis).
Familiarity with ticketing and collaboration systems (e.g., Jira, Slack, MS Teams).
Strong analytical and problem-solving skills with the ability to diagnose issues in complex, multi-tiered environments.
Awareness of security best practices in application support (data privacy, phishing awareness, secure remote access).
Ability to work independently in a hybrid or fully remote setting while collaborating effectively across distributed teams.
Demonstrated commitment to continuous learning and adaptability in fast-changing technology landscapes.

Education and Experience

Bachelor’s degree in IT, Computer Science, or related field preferred (or equivalent work experience).
Experience with remote troubleshooting tools (e.g., RDP, Citrix, VDI) and SaaS/web application support.
Experience with cloud platforms (AWS, Azure, GCP) and identity management systems (Active Directory, Azure AD, Okta) is highly valued.
Familiarity with database systems (SQL, MS Access, or cloud databases) and scripting for automation (PowerShell, Python, or Bash) is an advantage.

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