Technical Support Specialist

Job Title

Technical Support Specialist – Smart City Project

Department

Digital Transformation / Smart City Solutions (Project-Based)

Reports To

Project Manager – Smart City Project

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Job Purpose

Provide technical expertise and operational support for Smart City IoT initiatives. The role ensures successful deployment, monitoring, and maintenance of IoT devices and applications, while serving as a liaison between internal teams, vendors, and clients to maintain system reliability and performance.

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Key Responsibilities

• IoT System Deployment & Integration
• Assist in the deployment and integration of IoT devices and solutions within the Smart City project.
• Configure, test, and validate IoT devices, gateways, and communication networks.
• Ensure seamless integration with Smart City platforms and applications.
• Technical Support & Operations
• Provide on-site and remote technical support for deployed IoT systems.
• Monitor system health, diagnose issues, and implement timely solutions.
• Maintain logs and records of incidents, resolutions, and system performance.
• Open and coordinate support tickets with IT, network, and development teams as needed.
• System Monitoring & Issue Resolution
• Continuously monitor IoT device performance, connectivity, and data flow.
• Troubleshoot hardware, software, and network issues proactively.
• Collaborate with vendors and internal teams to resolve critical technical issues.
• Business Analysis & Stakeholder Coordination
• Gather and analyze technical requirements for IoT implementations.
• Assist in translating business needs into technical specifications.
• Coordinate with project stakeholders, vendors, and clients to ensure expectations are met.
• Reporting & Documentation
• Prepare detailed technical and operational reports.
• Maintain comprehensive documentation of IoT devices, configurations, and troubleshooting steps.
• Contribute to knowledge transfer and internal training materials.
• Continuous Improvement
• Identify opportunities to improve IoT system performance, efficiency, and reliability.
• Recommend enhancements or optimizations for Smart City applications.
• Support analytics initiatives related to IoT data, energy efficiency, and smart services.
  
  

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Education

Qualifications & Skills:

• Bachelor’s degree in Computer Science, Electronics, Electrical Engineering, Information Technology, or a related field.
  
  

Experience

• 3–6 years of experience in IoT deployment, technical support, or Smart City projects.
• Hands-on experience with IoT devices, sensors, and networked systems.
• Familiarity with Smart City solutions or urban IoT platforms is preferred.
  
  

Technical Skills

• Knowledge of IoT protocols (MQTT, Modbus, REST APIs, LoRaWAN).
• Basic understanding of networking, cloud platforms, and database management.
• Experience with ticketing systems (e.g., Jira, ServiceNow) and monitoring tools (e.g., Nagios, SolarWinds).
• Strong analytical, troubleshooting, and documentation capabilities.
  
  

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong organizational and multitasking abilities.
• Ability to work under pressure and adapt to client environments.
• Collaborative mindset for working with cross-functional teams.
  
  

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Location: Dammam

Employment Type: IoT Engineer / Technical Support Specialist

Full-Time / On-Site