Technical Support Specialist

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience
• Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: Technical Support Specialist

Role Overview:

We are seeking a detail-oriented Technical Support Specialist to support hardware configuration, imaging, asset management, and end-user technical operations.

This role requires strong organizational skills, hands-on technical ability, and the ability to work both independently and within a team environment. A strong daily focus on meeting delivery deadlines and maintaining accuracy is essential.

Responsibilities:

• Meet daily delivery deadlines with accuracy and efficiency.
• Unbox and rebox hardware for imaging and deployment.
• Prepare laptops and desktops for imaging.
• Perform asset management and inventory control/audits.
• Maintain accurate documentation and reporting.
• Provide professional written and verbal communication.
• Work independently while collaborating effectively with team members.
• Ability to lift 30+ lbs as required.

Required Qualifications:

• 1+ year of experience in technical support and administration
• Remote technical administration and end-user support
• Experience with Windows 10 (or later operating systems)
• Experience with ticketing systems and reporting tools (ServiceNow preferred)

Preferred Qualifications:

• Experience with SCCM
• Experience with Windows OS and Active Directory.

Work Model: Onsite – 5 Days per Week (Monday through Friday)

Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$30,000–40,000 annually]/[$20.00-24.00 per hour]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Preferred Skills

Job details

About Ascendion