Technical Support Specialist (Full-Time)

Summary: We are seeking a Technical Support Specialistto assist in the Help Desk

Job Title: Technical Support Specialist (Full-Time)

Location: Albany, NY 12206

Target Work Schedule: Monday to Friday 9AM-5PM

Target Duration/End Date: March 2028

Description of Roles and Responsibilities:

· Candidates will provide analysis of data, create and maintain data dictionaries, run and maintain data pipeline processes, map existing databases, perform routine database maintenance as specifically directed, and provide various aspects of general computer support

· Additionally, candidates will provide training and support for staff, providers, and consumers

· Utilize multiple data sources, assist with the use of variance analysis to validate the data used for Hospital and Long-Term Care (LTC) providers COVID-19 statistics

· Maintain and improve contact databases used for COVID-19 ad hoc requests and daily activities

· Run and consolidate ad hoc reports used by staff to prioritize COVID-19 survey follow up with providers

· Run and maintain data pipelines that feed the Data Lake

· Research, create, and maintain documentation on data assets

· Work with ITS to ensure software and hardware is installed in a timely manner on employee devices as needed

· Data analysis and duties as needed to assist in COVID-19 response and other functions

· Train staff on data tools and best practices

· Special assignments and projects assigned

Mandatory/Minimum Qualification, Skills, Experience Requirements:

Bachelor's degree preferred. And at least three years of relevant experience

Qualification, Skills, Experience Requirements:

· Two-year minimum experience working in a professional IT based setting

· Experience in effectively communicating with consumers, providers, and staff

· Experience creating and maintaining a data dictionary and mapping of existing databases

· Experience in SQL, Python, R, or Tableau is a plus

· Excellent working knowledge of Microsoft Office (specifically Excel, MS SharePoint, Outlook, Word and Access)

· Ability to enter data into, and extract data from, electronic databases

· IT customer support and training

· Computer installation, diagnosis and repair

· Network & standalone printer installation, diagnosis & repair

· Basic troubleshooting scanners and other peripheral devices

· Microsoft Office Suite troubleshoot / desktop support

· Virtual meetings tools including MS Teams, Zoom and WebEx

· VPN and remote technical support

· Adobe Pro troubleshoot / desktop support

· Software (Windows 10/11, MS O365, Adobe) and Hardware (Laptops/Printers/Scanners)

· Ability to use office machines including multiphone line

· Ability to handle a high volume of work in a fast-paced office environment and to meet deadlines

· Ability to organize work and document progress of projects through to completion

· Ability to multi-task and adjust priorities as directed by management

· Experience working in data systems

· Experience with tracking systems

· Experience with ticketing systems

· Experience with ServiceNow or other ticket or case management software is a plus

· Knowledge of basic accounting principles

· The ability to work on a team and handle multiple shifting priorities

· Good organizational skills

· Professional, respectful, provide great customer service with verbal communication and writing ability. Able to work well with other team staff

· Ability to write non-technical correspondence, communicate in writing

· Ability to communicate with professionals; and basic website development skills and/or analytical skills

Preferred Qualifications:

· Experience working in a fast-paced setting with the ability to multi-task and work in complex databases

(Resume must stand alone in demonstrating qualifications and experience)

Other Notes:

1. Resume must stand alone in demonstrating qualifications and experience

2. Please take a moment to review the job details, including qualification requirements, location, duration, and pay rate, before you apply

3. Please complete the screening questions for your application or include a cover letter with more information for us and the hiring team to consider

4. We encourage you to complete the Skills Tests to demonstrate your skills

5. Where required, consider submitting proof of licensure with your application

6. Where applicable, consider including samples or examples of your work that demonstrate your capabilities with your application

7. Where relevant, please include your LinkedIn page, at least 3 professional references, a copy of your diploma or other proof of licensure/professional certifications, and your USC / GC / H4 / H1B. We do not accept C2C applicants without this information

8. Your application must have your full legal name and current contact information

9. There may be cases where the hiring team requires two or more professional references with application

10. We partner with companies to offer and deliver projects and solutions to our clients Some positions may be hired through our partners

(Ref#:25543)

Why work with us:

At Donia, we foster a culture of growth. We recognize that everyone brings unique skills and experiences to their work and that the company is better for such diversity. We encourage you to pursue your interest and grow within the company. We promote from within because we value and reward contributions

About us:

We are a Business Management Consulting, Staff Augmentation and Workforce Solutions firm

Our founder is an engineer and seasoned business management consultant. The values of precision, quality, and reliability are embodied in all our work

We aim to delight our clients through the high quality of our service. So much so, that almost all our contracts are through Word of mouth and referrals. Because for over fifteen years, we have worked with Non-profits, City, State, and Federal Agencies – strategizing and putting together specialized teams that can tackle any project

Donia's team of collaborative solution-finders will meet you where you are and build the system that will get you to your goals. Let us know how we can use our Business Consulting and Staff Augmentation and Workforce Solutions expertise to help you

About our Benefits Program

All Donia LLC full-time staff have access to our benefits program. Features include but not limited to:

· Health insurance

· Dental Insurance

· Vision Insurance

· Paid Time Off

· Disability

· Life insurance

Donia LLC is an equal opportunity employer

Job Types: Full-time, Contract

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Experience in effectively communicating with consumers, providers, and staff ?

• Experience creating and maintaining a data dictionary and mapping of existing databases ?

• Experience in SQL, Python, R, or Tableau ?

• Did you review and are okay with the job details - including qualification requirements, location (including In-Person as applicable), duration, and pay rate W2 ?

Ability to Commute:

• Albany, NY 12206 (Required)

Work Location: In person