Technical Support Supervisor

Job description

• Analyze operational project requirements and translate them into actionable technical solutions.
• Research and propose suitable technical solutions to achieve project objectives.
• Identify technical challenges, especially those related to external systems integration.
• Design and implement plans to resolve technical challenges and ensure solution readiness.
• Coordinate with external system vendors and stakeholders to ensure smooth and secure integration.
• Lead the technical team and monitor performance to ensure timely delivery.
• Document technical requirements and provide reports and recommendations to senior management.
• Ensure compliance with governance, cybersecurity, and relevant regulatory standards.
• Conduct gap analysis and recommend continuous improvements.

Key Responsibilities

• Lead and manage the technical team effectively.
• Oversee the execution of technical projects.
• Ensure quality of delivered technical solutions.
• Manage system integrations across platforms.
• Monitor performance and ensure achievement of KPIs Skills & Requirements
• Strong analytical and technical problem-solving skills.
• Ability to innovate and propose effective solutions.
• Excellent communication skills with internal and external stakeholders.
• Strong leadership and team management skills.
• High level of organization and documentation skills.

Technical Knowledge:

• System Integration
• APIs (Application Programming Interfaces)

Certifications (Preferred):

• PMP
• ITIL

Government Applications

Candidates are required to complete a technical assessment focused on government applications , which includes:

• Understanding of government digital platforms and services.
• Ability to analyze integration scenarios between government systems.
• Knowledge of cybersecurity and data protection standards in government environments.
• Practical evaluation of APIs and system integration use cases.
• Problem-solving scenario related to public sector digital transformation projects