Technical Writer

Job Purpose

The Technical Writer plays a critical role in supporting the Business Development Department by creating clear, accurate, and compelling technical documentation, proposals, and marketing materials. This position is responsible for translating complex facility management solutions, operational procedures, and technical data into professional content tailored to clients, partners, and stakeholders. The Technical Writer ensures that all written materials align with the company’s strategic goals, brand voice, and compliance standards, thereby enhancing the effectiveness of bid submissions, client presentations, and business development initiatives.

Roles, Responsibilities and Duties

1. Proposal and Tender Support

Draft, edit, and finalize technical content for RFIs, RFPs, RFQs, and tender submissions. Collaborate with subject matter experts to gather accurate and detailed input for scope-related responses. Customize bid documentation to reflect client-specific language, objectives, and evaluation criteria. Ensure timely submission of all written components in alignment with bid schedules and deadlines.

2. Technical Documentation

Develop and update method statements, operational procedures, and service delivery models. Create technical content for sustainability plans, mobilization plans, risk assessments, and resource deployment strategies. Translate technical knowledge into clear, concise documents that are easily understood by clients and evaluators.

3. Content Development and Editing

Write, revise, and maintain internal templates and standardized content libraries for repeated use. Conduct rigorous editing and proofreading to ensure grammatical accuracy and alignment with company tone and voice. Ensure high-quality formatting, layout, and structure of all written content.

4. Knowledge Management

Organize and maintain a comprehensive repository of content including case studies, CVs, company profiles, and reference projects. Lead content review sessions post-submission to continuously refine and improve documentation. Monitor and incorporate feedback from bid evaluations to strengthen future responses.

5. Collaboration and Stakeholder Engagement

Work closely with Business Development, Operations, HSE, Finance, HR, and Legal teams to collect and consolidate technical input. Participate in kick-off and strategy meetings for tenders and key opportunities. Maintain strong coordination with graphic designers to ensure documents are visually engaging and professional.

6. Research and Compliance

Conduct competitor analysis and market research to enhance bid competitiveness. Ensure all written materials comply with client specifications, regulatory requirements, and industry best practices. Stay updated with changes in facility management regulations, compliance standards, and technology trends.

7. Branding and Presentation

Maintain brand consistency across all written communication and client-facing documents. Support the creation of marketing content such as brochures, capability statements, and website content, as needed. Assist in developing client presentations and slide decks that align with proposal narratives.

8. Continuous Improvement and Learning

Proactively seek feedback on content quality and integrate lessons learned from previous bids. Contribute to the development of writing guides, style guides, and content management tools. Stay informed on evolving writing tools, AI-based writing assistants, and document automation platforms.

Education, Experience and Skills

Education:

Bachelor’s degree in business administration, Marketing, Engineering, Facilities Management, or a related field. MBA or postgraduate qualification is often preferred, especially for senior-level roles.

Experience:

3 to 5 years of proven experience in technical writing, preferably within the Facility Management, construction, engineering, or real estate services sectors. Demonstrated experience in developing high-quality technical content for tender submissions, RFIs/RFPs/RFQs, and method statements.

Skills & Competencies:

1.Technical Writing & Editing

Strong command of English with excellent writing, grammar, and editing skills. Ability to translate complex technical and operational data into clear, concise, and client-friendly content. Skilled in creating method statements, SOPs, service delivery plans, and technical proposals.

2.Proposal & Bid Development

Deep understanding of proposal structures and requirements for RFPs, RFQs, and RFIs. Competence in aligning written content with tender evaluation criteria and client expectations. Ability to work with multiple stakeholders to produce high quality submissions under strict deadlines.

3.Collaboration & Communication

Excellent interpersonal skills with the ability to liaise effectively with internal departments (e.g., Operations, HSE, Estimation, HR). Confident in facilitating information gathering through interviews, meetings, and document reviews. Ability to handle feedback constructively and adjust content based on internal and external inputs.

4.Research & Analytical Thinking

Strong research skills to support content development with relevant industry benchmarks and competitor insights. Analytical mindset to interpret operational strategies and technical specifications accurately.

5.Digital & IT Proficiency

Proficient in Microsoft Office Suite, particularly Word and PowerPoint (advanced formatting, styles, templates). Familiarity with document design tools such as Adobe InDesign or Canva is an advantage. Experience using content management systems, CRM platforms, or proposal automation tools.

6.Time Management & Organization

Ability to manage multiple projects simultaneously, prioritize tasks, and meet tight deadlines. Detail-oriented with a commitment to consistency, accuracy, and document quality control.

7.Knowledge of FM & Regulatory Standards

Familiarity with Facility Management services (hard and soft), industry standards, and terminology. Awareness of UAE labor laws, HSE standards, sustainability requirements, and Emiratisation guidelines as they apply to documentation.