Technical Writer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

The Technical Writer will play a critical role in developing, standardizing, and maintaining high-quality documentation to support team communication, training, projects, and process optimization. This position requires a strong focus on writing Standard Operating Procedures (SOPs), implementing and maintaining documentation standards such as ISO-9001, and ensuring exceptional clarity and organization in all written materials. The ideal candidate will be highly skilled in English, detail-oriented, and adept at driving documentation excellence in a fast-paced environment.

Work hours: 2:30 PM – 11:30 PM IST (to ensure overlap with US counterparts) or 8:30 AM - 5:30 PM IST
Location: Fully remote; a home office with strong Wi-Fi is required.

How You Will Make an Impact

• SOP Development: Lead the creation, revision, and maintenance of clear, comprehensive Standard Operating Procedures (SOPs) to support operational consistency and compliance.
• Standards Implementation: Implement and uphold documentation standards, including ISO-9001 or similar quality management frameworks, ensuring all materials meet regulatory and organizational requirements.
• Knowledge Base Management: Audit current knowledge base systems, identify gaps, and provide strategic recommendations for improvements and standardization.
• Content Creation: Write concise, accurate documentation including processes, best practices, communications, presentations, and training materials tailored to diverse audiences.
• Document Control: Organize and maintain a robust document library for the communications team, ensuring effective document control, versioning, and accessibility.
• Process Simplification: Translate complex processes and procedures into clear, understandable language, workflows, and step-by-step instructions.
• Project Participation: Engage in all phases of documentation development, from project planning through release, including writing, editing, and publishing content.
• Operational Efficiency: Identify and communicate opportunities for process improvement while documenting content, collaborating with subject matter experts (SMEs) and managers.
• Collaboration: Work cross-functionally with various teams to ensure documentation meets its intended purpose, is delivered on schedule, and aligns with organizational standards.
• File Management: Lead or assist with initiatives related to document retention, file naming conventions, and file storage best practices.
• Audience Adaptation: Tailor content to fit the needs of different audiences, applying context and best practices for each content type.

What You Will Need to Succeed

• Education: Bachelor’s degree required.
• Experience: Minimum of 3 years’ experience as a Technical Writer, Content Specialist, or similar role, with a proven track record of writing SOPs and implementing documentation standards.
• Language Skills: Exceptional command of written and spoken English, with the ability to communicate complex information clearly and concisely.
• Organizational Skills: Highly organized, detail-oriented, and able to manage multiple documentation projects simultaneously.
• Technical Proficiency: Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Visio).
• Document Management: Experience with document control systems, file management, and versioning best practices.
• Standards Knowledge: Familiarity with ISO-9001 or other quality management/documentation standards.
• Collaboration: Strong interpersonal skills and ability to work effectively with cross-functional teams.
• Creative/Design Skills: Experience with creative or graphic design tools (Adobe Photoshop, Illustrator, InDesign, Quark).
• Editorial Skills: Editorial, copywriting, and/or analytics experience.
• Preferred: Experience with Tableau or similar data visualization tools is a plus.

This role is ideal for a highly organized, standards-driven technical writer who excels at creating clear, compliant, and impactful documentation in support of organizational excellence.

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion