Technical Writer - Strategy & Operations

Job Purpose: This position is responsible for transforming complex operational, clinical, and strategic information into clear, professional documentation. This role serves as a central resource for the organization, supporting Shared Services (HR, Finance, Legal, MarComm) and Programs by creating and maintaining the foundational documents that drive our mission. You will play a critical role in documenting process redesigns and ensuring that all organizational content reflects our commitment to modernizing cultural competency, accessibility, and neurodiversity.

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Standardize and maintain the organizational policy library to ensure alignment with regulatory changes, accreditation standards, and risk mitigation.
• Capture step-by-step workflows and work instructions using tools like TangoAI to ensure operational clarity and consistency.
• Assist the CSOO in drafting and refining strategy documents that define agency programs, capabilities, and long-term goals.
• Draft and update the Business Continuity Plan (BCP) and safety protocols to ensure organizational resilience and client safety.
• Develop frameworks for template formatting, version control, and standardized terminology across all business units.
• Collaborate with internal teams to conduct interviews and research to gain an in-depth understanding of interdependent work tasks.
• Synthesize data on funding updates and grant releases to produce high-quality reports and competitive proposals.
• Support RFP initiatives and government relations by drafting external communications regarding community needs and advocacy
• Draft documentation for contract compliance, EEOC requirements, and legal affairs, including tracking outsourced work.
• Translate operational KPIs and strategic measures into comprehensive narrative reports for executive leadership.