Technical Writer

Company Description

Innovative Solutions (IS) is a leading pure-player Cyber security company in the GCC established in 2003, headquartered in Riyadh with a presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our Cybersecurity Solutions and Services encompass Advisory Services, Technical Assurance, Solution Deployment, Professional Services, and Managed Security Services.

Innovative Solutions is committed to its mission to “Bring Trust to Cyberspace” to ensure “Your Business, Secured.”

Role Description

We are seeking a detail-oriented and skilled Technical Writer to join our team. The Technical Writer will play a key role in creating clear and comprehensive documentation for our cybersecurity solutions and services, ensuring that our clients and team members can easily understand and utilize our offerings.

Responsibilities

• Develop and produce high-quality documentation, including user manuals, installation guides, API documentation, and product specifications.
• Collaborate with subject matter experts, engineers, and project managers to gather technical information and translate it into user-friendly content.
• Review and edit documentation for clarity, accuracy, and consistency, adhering to company standards.
• Maintain a library of technical documentation and ensure it is updated regularly to reflect new versions and changes.
• Conduct user research and gather feedback to improve documentation quality and usability.
• Work with the marketing team to create content that highlights product features and benefits for promotional materials.
• Stay updated with industry trends and best practices in technical writing and cybersecurity documentation.

Requirements

• Bachelor's degree in Technical Communication, English, Computer Science, or a related field.
• 2+ years of experience in technical writing, preferably within the cybersecurity or IT industry.
• Strong understanding of technical concepts and ability to convey complex information in a clear and concise manner.
• Excellent writing, editing, and proofreading skills.
• Proficiency in using documentation tools and software (e.g., MadCap Flare, Adobe RoboHelp, or similar).
• Familiarity with content management systems and version control.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage multiple projects simultaneously.
• Knowledge of cybersecurity principles and terminology is a plus.