Technician, Onsite Support

WHO WE ARE:

Key Responsibilities:

• Provide hands-on support for AV systems including Q-SYS cores, Crestron/Extron control systems, digital signage players, conferencing technologies, and distributed audio.
• Perform regular maintenance and health checks to ensure all AV systems remain operational.
• Maintain, troubleshoot, and calibrate projectors, LED walls, and large-format displays used throughout the venue.

• Configure and maintain Q-SYS DSP and control systems for audio routing, control interfaces, and automation.
• Support firmware updates, system optimisations, and integration of third-party devices with Crestron and Extron systems.

• Support platforms such as BrightSign, Tripleplay, and similar media players used across digital signage and content delivery networks.
• Assist with player setup, content scheduling, and CMS troubleshooting.

• Assist with projector setup, alignment, calibration, and edge blending.
• Apply manual techniques for geometry correction and display optimization.

• Set up and operate AV systems for meetings, conferences, and large-scale events.
• Provide real-time support for microphones, switching, audio mixing, and video playback during live sessions.

• Act as the first point of contact for AV support on-site.
• Collaborate with IT, events, and facilities teams to meet client requirements.

• Maintain detailed logs of incidents, maintenance checks, and system changes.
• Provide updates to AVI-SPL operations and client teams on performance and system health.

WHAT WE’RE LOOKING FOR:

• Strong technical knowledge of AV systems, including Q-SYS, Crestron, Extron, Dante, and AV-over-IP.
• Experience supporting media players (e.g., BrightSign, Tripleplay) and content scheduling platforms.
• Skilled in projector setup, alignment, calibration, and edge blending.
• Familiarity with video conferencing tools (e.g., Teams, Zoom, Webex) and digital signage platforms.
• Basic understanding of IP networking and AV-over-IP distribution.

• 3–5 years of onsite experience in AV support or engineering, ideally in hospitality, entertainment, or high-traffic venues.
• Experience supporting daily AV operations, events, and immersive AV installations.

• Diploma or degree in Electronics, AV Technology, IT, or a related field.
• UAE Driver’s licence.
• Manufacturer training or certifications in:
  • Q-SYS (Level 1 or 2)
  • Crestron, Extron, Dante, BrightSign, Tripleplay, or equivalent

• Calm and solutions-oriented under pressure.
• Strong communicator with a client-focused attitude.
• Ability to work independently and collaboratively.
• Professional presence suited to guest-facing environments.

WHY YOU’LL LIKE WORKING HERE:

• Medical benefits, including dental
• Paid holidays, sick days, and personal days
• Inclusive and dynamic company culture
• Ongoing access to training and manufacturer certifications

MORE ABOUT US: