Technician Western Region

Overview

Technician Western Region

Entity: Daikin Middle East Job Category: Customer Care and Technical Service Location: Riyadh, Al Riyadh, SA

Job Requisition ID: 2197

As Daikin Middle East & Africa (DAME (G we offer you the chance to broaden your experience internally or internationally. All our vacancies are open for internal candidates. We believe a job rotation is an excellent way to further develop your skills & knowledge. After applying you will be contacted by our HR and recruitment team.

Responsibilities

• Maintenance and repair within set timeframe and according to defined process, service agreements and customer needs
• Primary 'on site' customer contact for technical installation and / or service issues
• Completes planned site / customer visits and resolves customer request / calls as dispatched
• Develops positive customer relationships, ensures pro-active feedback on and documentation of the customer's equipment and systems status and of work completed
• Under general supervision, diagnoses and repairs systems malfunctions requiring specific technical knowledge and relevant qualifications as well as an understanding on time and material requirements. Seeks clarification and technical support where needed and escalates issues as appropriate
• Communicates with customer upon arrival and before leaving the work site. Meets regularly with customer to become familiar with operating problems and reach full understanding of customer needs.
• Keeps customer informed on the nature of provided service, outstanding issues, recommends system enhancement / upgrade / replacement and promotes the sale of change orders and / or additional labor & material work (T&M).
• Advises and trains customer in system operations.
• Documents work completed in a clear and concise way and promptly submits service reports.
• Maintains and improves technical proficiency in Daikin's product lines.

Qualifications

Experience & Knowledge:

• 3 Years of Experience in HAVC Service
• ITI - Diploma in AC& Refrigeration

Education:

• 2-3 Year Course on Air-Conditioning & Refrigeration

Skills:

• Understands and analyzes relevant technical documents such as electrical schemes, fluid schemes, piping diagrams, psychometric diagrams, etc.
• Ensures compliance with the DAME safety culture and adheres to all applicable safety standards, requirements and equipment.
• Ensures compliance with environmental and industry regulations, where required.
• Skills on Computer and Controls will be an added advantage

Personality Attributes

• Team Player
• Sense of urgency
• Service minded

Preferred

• Candidate must know English
• Technical Education and Service field experience

KPIs

• Call response
• Repeat Call

Daikin Middle East & Africa FZE is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

Good climate starts with people

Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.