Technology Operations & AIOps Consultant

Key Responsibilities

• Toolchain Evaluation & Modernization
• Evaluate legacy monitoring and alerting tools (e.g., BMC MainView, SolarWinds).
• Recommend and integrate a unified observability stack using Splunk, Dynatrace, Grafana, and Elastic Stack.
• Ensure end-to-end visibility across infrastructure, apps, and user experience.
• AIOps Enablement
• Deploy AIOps capabilities (event correlation, noise reduction, predictive analytics) using Dynatrace and Splunk.
• Enable intelligent alerting and root cause analysis using ML-based models.
• Integrate ServiceNow ITOM for automated incident creation and enrichment.
• Automation & Self-Healing
• Develop automation playbooks and runbooks (Python, PowerShell, Ansible) for common incident types.
• Enable auto-remediation pipelines linked to AIOps events.
• Support auto-scaling, service restarts, and config drift corrections.
• Observability Architecture & Implementation
• Deploy logs, metrics, traces using Elastic Stack and Dynatrace.
• Define and implement Service Level Objectives (SLOs), error budgets, MTTR / MTTD benchmarks.
• Build dashboards in Grafana, Dynatrace, and ServiceNow Performance Analytics.
• Operational Process Reengineering
• Redesign and automate event, incident, change, and problem management processes.
• Align monitoring workflows with ServiceNow CMDB and CI health status.

Shift operations from reactive to proactive, leveraging predictive insights

Qualifications

• Education: Bachelor's in Information Technology, Engineering, or Computer Science
• Master's degree (optional but preferred)
• Experience: 8-12 years in IT operations, observability, or monitoring architecture
• 3-5 years hands-on in AIOps and automation
• Strong background in Dynatrace, Splunk, SolarWinds, ServiceNow, Elastic, BMC tools
• Core Competencies: Observability architecture and integration; AIOps platforms and automation frameworks; ITOM / ITSM best practices (especially ServiceNow ITOM modules); Scripting and tooling orchestration; Metrics design : MTTR, Uptime, Alert Fatigue Index
• Certifications (Preferred): ITIL 4 Managing Professional; Dynatrace Associate / Professional; Splunk Core Certified Admin; DevOps / SRE Foundation