Technology Specialist

Purpose

Specialist Technology Mobile Financial Services is responsible for supporting the technical delivery, stability, and scalability of MFS platforms. The role ensures timely execution of system enhancements, integration with partners, and proactive monitoring of platform performance. Acting as a key bridge between business, product, operations, and technical teams, the role contributes to maintaining high service availability, ensuring compliance with security standards, and enabling seamless user experiences across digital financial channels.

Context

Ooredoo Financial Services (OFS) is an established operating company in Qatar under the brand name Ooredoo Money, part of OFTI LLC, a dynamic scale-up fintech company. With over 12 years in the market, we combine the heritage and stability of a highly successful founding group with the ambition and passion of a talented team. We provide secure and convenient payment tools that empower everyday people, promoting financial inclusivity for all. Join us for a unique and exciting opportunity to be part of a financial technology revolution, making financial services more accessible, inclusive, and empowering.

Role Accountabilities

• Technical Scoping & Requirements Definition:

Engage with business and product teams to translate business requirements into clear technical specifications, ensuring feasibility and alignment with existing MFS architecture.

• Solution Architecture & Design Documentation:

Collaborate with internal development teams, vendors and system integrators to design end-to-end solutions. Prepare detailed design documents covering integration touchpoints, APIs, data flows, security, and performance considerations.

• Technical Delivery Governance:

Manage and monitor the delivery lifecycle for assigned initiatives — from design through deployment, ensuring adherence to architecture principles, quality standards, and committed timelines.

• Deployment & Go-Live Coordination:

Lead technical readiness and deployment activities across development, staging, and production environments. Ensure stable rollouts with minimal customer impact and provide post-deployment support during hypercare and stabilization phases.

• System Performance & KPI Monitoring:

Continuously monitor key platform metrics including transaction throughput, latency, uptime, and error rates. Investigate anomalies, perform root-cause analysis, and coordinate fixes with development and vendor teams.

• Platform Maintenance & Upgrades:

Plan and execute software upgrades, capacity expansions and patch management in alignment with product roadmaps and security requirements. Validate backward compatibility and minimize downtime during upgrades.

• Incident & Problem Management:

Own the technical resolution of customer-impacting issues. Coordinate with support teams to ensure incident SLAs are met, conduct post-incident reviews and implement preventive actions.

• System Optimization & Enhancements:

Identify opportunities to improve platform efficiency, automate manual processes and enhance reliability. Drive the implementation of system optimizations, configuration improvements, and new feature enablement.

• Technical Compliance & Security Alignment:

Ensure all MFS solutions comply with internal security standards, regulatory guidelines and data protection requirements. Participate in technical audits and remediation activities as required.

Key Performance Indicators (KPIs)

• Timely Delivery of Technical Tasks
• Deployment Success Rate
• Technical Debt Reduction
• System Uptime / Availability (%)
• Number of incidents
• Audit Finding Closure Rate
• Internal Stakeholder alignment
• Achievement of personal and professional development targets
• Active contribution to the optimisation, growth and success of OFS

Experience

• Strong background in solution design, system integration, and technical delivery within digital payment or fintech environments.
• Hands-on experience with APIs, middleware, databases (Oracle/MySQL), and Linux-based application servers.
• Knowledge of system performance monitoring, incident management, and platform upgrades.
• Familiarity with cloud deployments, high-availability architectures, and security compliance practices.
• Proven track record in coordinating with business, operations, and vendor teams for successful rollouts and post-launch support.
• Excellent analytical, troubleshooting, and cross-functional collaboration skills.

Minimum Entry Qualifications

• Bachelor’s Degree in engineering, or equivalent
• Minimum 8 years of experience in Mobile Financial Services (MFS) or Digital Payments platforms.

Personal Profile

A results-driven and detail-oriented Technology Specialist with a strong background in payment systems integration, cloud solutions, cybersecurity, integration platforms. Known for delivering innovative, scalable technology solutions that align with business goals and drive performance. Skilled at bridging the gap between technical teams and stakeholders, ensuring seamless implementation and ongoing optimization of technology platforms. Passionate about staying at the forefront of emerging tech trends and continuously improving systems through data-driven decision-making and collaboration