- A telemarketing executive promotes and sells products or services through telephone calls, involving tasks like cold calling, generating leads, explaining product benefits, addressing customer inquiries, and managing follow-up interactions. The role requires strong communication and interpersonal skills, resilience to handle rejection, persuasive abilities, and proficiency with customer relationship management (CRM) systems. Key responsibilities include meeting sales targets, maintaining accurate customer records, and collaborating with the sales team to develop effective campaigns. Key Responsibilities
- Lead Generation: Initiating contact with potential customers through cold calls to introduce products or services.
- Sales Pitch Delivery: Effectively communicating product features, benefits, pricing, and addressing customer inquiries or concerns.
- Customer Relationship Management: Building rapport with clients, identifying their needs, and nurturing relationships for long-term success.
- Sales Target Achievement: Meeting and exceeding individual and team sales targets to contribute to the company's growth.
- Record Keeping: Maintaining accurate records of customer interactions, feedback, and sales activities within a CRM system.
- Campaign Collaboration: Working with the sales team to strategize and implement effective telemarketing campaigns.
- Product Knowledge: Staying up-to-date with product details, market trends, and competitor information to provide accurate information to customers. Essential Skills
- Excellent Verbal Communication: The ability to articulate product benefits clearly and persuasively over the phone.
- Interpersonal Skills: Effectively engaging with diverse clients and building strong rapport.
- Persuasion & Negotiation: Influencing buying decisions and handling objections to close sales.
- Resilience: The ability to handle rejection and maintain motivation in a sales-driven environment.
- Organizational Skills: Managing customer information and follow-up activities effectively.
- Computer Literacy: Proficiency in using telemarketing software and CRM systems.
- Customer Focus: A mindset focused on understanding and addressing customer needs.
- Required Qualifications
- Education: A Bachelor's degree is often preferred, but a strong aptitude for sales can be sufficient.
- Experience: Previous experience in telemarketing, sales, or customer service can be beneficial.
- Attitude: A positive, enthusiastic, and professional attitude is essential for customer interactions.
- Tamil candidates only
Job Type: Full-time
Pay: ₹8,708.38 - ₹27,990.65 per month
Benefits:
Work Location: In person