Tele-Sales & CRM Specialist

Job Title: Tele-Sales & CRM Specialist

Salary: AED 3,000 – 5,000/month (depending on experience)

Location: Remote work flexibility

About Us

Tappy Toes Nursery Group is seeking a proactive and results-oriented Tele-Sales & CRM Specialist to join our growing team. The ideal candidate will be confident, digitally skilled, and passionate about sales and communication, with the ability to build strong relationships with parents and prospective students.

This role combines tele-sales, CRM management, and marketing coordination perfect for someone who enjoys achieving targets and helping families discover quality early education programs.

Key Roles & Responsibilities

• Make outbound calls and send emails to prospective students and parents to introduce nursery programs and services.
• Follow up on leads promptly to maximize conversion opportunities.
• Organize and schedule meetings with clients (both virtual and in-person when required).
• Clearly explain the course structure, curriculum, admission process, and other program details to interested families.
• Handle inbound enquiries via phone, WhatsApp, and email.
• Manage and update all interactions in the CRM system, maintaining accurate and detailed records of client communications, follow-ups, and outcomes.
• Achieve and exceed monthly sales and enrolment targets.
• Lead and support marketing efforts, including managing online campaigns, generating and nurturing leads, creating marketing content, and improving digital visibility.
• Collaborate with the management team to plan and execute strategic marketing initiatives that drive enrolments.
• Prepare weekly and monthly performance reports on lead status, conversions, and follow-ups.
• Deliver a high level of customer service and represent the nursery professionally.

Key Skills

• Proven experience in sales, tele-sales, CRM handling, or customer service (experience in the education/nursery sector is a strong advantage).
• Proficiency in English and Arabic (spoken and written) is an advantage.
• Strong sales skills and ability to meet and exceed target-driven goals.
• Excellent communication, presentation, and follow-up skills.
• Proficient in CRM systems, Microsoft Office, and online communication tools
• Ability to work independently and manage time effectively in a remote environment.

Job Type: Full-time

Pay: AED98.70 - AED209.63 per day

Experience:

• Tele-Sales & CRM Specialist: 3 years (Preferred)

Language:

• Arabic (Preferred)