Tele Sales / Customer service representative

- Maintaining a positive, empathetic, and professional attitude toward customers always.

- Proven experience as telesales representative or other sales/customer service role

- track record of successfully meeting sales quota preferably over the phone

- Good knowledge of relevant computer programs (e.g., CRM software), telephone systems, and the ability to navigate and onboard customers to our mobile app.

- Go the “extra mile” to meet sales quota and facilitate future sales.

- Keep records of calls and sales and note useful information.

- Responding promptly to customer inquiries and get a manager if required.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so to guide the clients at best.

- Contacting potential or existing customers to inform them about a product or service using scripts

- Answering questions about products or the company

- Asking questions to understand customer requirements and close sales

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues, as necessary.

- Ensure customer satisfaction and provide professional customer support.

- Handle cash, credit, or cheque transaction with customers.

- Issue change receipts, refunds.

- Keep reports of all transactions.

- Assist other departments if needed to make sure the flow of the work.

- Meet personal/customer service team sales targets and call handling quotas.

- Follow communication procedures, guidelines, and policies.

Take the extra mile to engage customers

This vacancy is for Female Candidates only

Job Type: Full-time

Pay: QAR4,000.00 - QAR5,000.00 per month

Application Question(s):

• Joining Availability?

Experience:

• Customer Service: 3 years (Required)