Tele Sales & Customer Service Representative

About V Perfumes

At V Perfumes, we are committed to offering authentic fragrances and excellent customer service across the UAE and GCC. We are looking for a motivated and results-driven Telesales & Customer Care Executive to join our team and support our growing customer base.

Job Summary

The Telesales & Customer Care Executive will focus on delivering high-quality customer support while contributing to sales growth. The role involves assisting customers, answering product-related questions, resolving issues quickly, and ensuring a smooth and satisfying shopping experience.

Key Responsibilities

• Respond to customer inquiries through phone calls, email, live chat, and social media.
• Work towards achieving monthly sales targets and support overall sales performance.
• Provide clear and accurate information about:
• Store locations
• Product availability
• Perfume prices
• Current promotions and offers
• Guide customers through available payment options, including:
• Instalment plans
• Cash on Delivery (COD)
• Direct online payments
• Track customer orders and provide updates on shipment and delivery status.
• Assure customers about the authenticity and quality of V Perfumes products.
• Handle customer concerns professionally, including:
• Complaints
• Technical or order-related issues
• Escalate store-related complaints to the relevant area managers when necessary.

Work Environment

• Customer interactions will take place through calls, email, live chat, and online platforms.
• Fast-paced and target-focused work setting.
• Close coordination with retail stores, logistics, and management teams.

Ideal Candidate Profile

• Strong communication and interpersonal skills.
• Sales-focused with the ability to meet targets.
• Calm and professional approach when handling customer concerns.
• Previous experience in telesales, retail, e-commerce, or customer service is preferred.
• Basic knowledge of perfumes or fragrance products will be an added advantage.

Job Type: Full-time

Pay: AED2,200.00 - AED4,000.00 per month