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Tele Sales & Customer Service Representative

About V Perfumes

At V Perfumes, we are committed to offering authentic fragrances and excellent customer service across the UAE and GCC. We are looking for a motivated and results-driven Telesales & Customer Care Executive to join our team and support our growing customer base.

Job Summary

The Telesales & Customer Care Executive will focus on delivering high-quality customer support while contributing to sales growth. The role involves assisting customers, answering product-related questions, resolving issues quickly, and ensuring a smooth and satisfying shopping experience.

Key Responsibilities

  • Respond to customer inquiries through phone calls, email, live chat, and social media.
  • Work towards achieving monthly sales targets and support overall sales performance.
  • Provide clear and accurate information about:
  • Store locations
  • Product availability
  • Perfume prices
  • Current promotions and offers
  • Guide customers through available payment options, including:
  • Instalment plans
  • Cash on Delivery (COD)
  • Direct online payments
  • Track customer orders and provide updates on shipment and delivery status.
  • Assure customers about the authenticity and quality of V Perfumes products.
  • Handle customer concerns professionally, including:
  • Complaints
  • Technical or order-related issues
  • Escalate store-related complaints to the relevant area managers when necessary.

Work Environment

  • Customer interactions will take place through calls, email, live chat, and online platforms.
  • Fast-paced and target-focused work setting.
  • Close coordination with retail stores, logistics, and management teams.

Ideal Candidate Profile

  • Strong communication and interpersonal skills.
  • Sales-focused with the ability to meet targets.
  • Calm and professional approach when handling customer concerns.
  • Previous experience in telesales, retail, e-commerce, or customer service is preferred.
  • Basic knowledge of perfumes or fragrance products will be an added advantage.

Job Type: Full-time

Pay: AED2,200.00 - AED4,000.00 per month

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