Tele Sales & Retention Specialist

Description

• Customer Retention & Problem-Solving – Handle cancellation requests, complaints, and customer escalations.
• Sales & Negotiation – Persuade and retain clients through strong negotiation tactics.
• Multi-task & Decision Making – Work independently while making quick, effective decisions.
• Reporting & Analysis – Track and analyze data (Excel skills are a plus!).
• Collaboration – Work closely with different teams to enhance the customer experience.

Key Responsibilities

Skills Knowledge & Expertise

• Sales Experts – Background in outbound sales, telesales, banking, insurance, loans, credit card management, or medical sales.
• Retention Pros – Experience in customer support, back-office, or 2nd line support (preferably in banking or telecom).
• Strong Communicators – Proven negotiation & persuasion skills.
• Proactive Problem-Solvers – Independent decision-makers who own their work.
• Multi-taskers & Adaptable Thinkers – Able to handle pressure and deliver results.
• Excel & Reporting Skills (Bonus!) – Comfortable working with numbers and data analysis.
• Open to evening shifts (up to 10 PM max)

Benefits

• Mental Well-being: Your mental health matters. Benefit from our open-door policies, skip-level meetings, and thoughtfully designed workspaces that ensure you are heard and appreciated.
• Physical Health: Stay active and healthy with our gym allowance, nutritious office snacks, and monthly consultations with a nutritionist to help you maintain your well-being.
• Social Wellness: Forge connections through exciting team-building activities, interactive town halls, and collaborative workspaces that ignite innovation and foster a sense of community.
• Financial Empowerment: We value your financial stability. Enjoy competitive salaries, pension plans, and exclusive employee discounts through our Circles program to help you achieve your financial goals.
• Growth Opportunities: Seize the chance to advance your career with our workshops, mobility programs, and internal transfer opportunities. Thrive and grow with us in a community that supports your professional development at every step.
• Join us and grow in a community that supports every aspect of your wellness!

About Money Fellows