Telecom Analyst

Introduction

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Telecom Data AnalystHCA Healthcare

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Telecom Data Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

JOB SUMMARY

This position provides support to the Enterprise for all aspects of the Telecom services lifecycle from quoting and ordering to disconnect. This position oversees the administration of all Enterprise services from our MAN and WAN circuits. Responsibilities will include reviewing monthly invoices for accuracy and opening disputes with carriers for any issues identified. The Telecom Analyst will also be responsible for managing an up to date inventory of all circuits and services managed by the Network Provisioning group which totals in excess of $6M monthly. In this role you will interact with colleagues across the nation as well as multiple fortune 500 vendors. This position requires someone that has excellent verbal and written communication skills that can work with all levels in the organization including Executives. Problem Management skills are required to effectively meet business objectives and Service Level Agreements.

GENERAL RESPONSIBILITIES

Responsibilities include but are not limited to the following;

• Working with multiple carriers to provide quotes for Telecom services for Enterprise consisting of multiple lines of business.
• Prepare and submit orders to various Telecom providers for data services as well as managing moves, adds, changes, and disconnects for Enterprise.
• Hosting and attending status meetings with vendors and internal resources.
• Entering and managing orders into PO processing system when necessary.
• Manage Enterprise circuit inventory comprised of over 2k circuits including vendor, bandwidth and circuit IDs.
• Run inventory reports monthly and on an ad hoc bases as needed from TEM portal.
• Working with Department of Homeland Security and carriers to request and apply Telecommunications Service Priority (TSP) codes for circuits across the Enterprise.
• Working ticket que in ServiceCentral.
• Creating process and FAQ documentation.
• Communicating with support teams for maintenance and outages as well as assisting in escalations.
• Develop and maintain working relationships based on trust with critical Business Partners and vendors.
• Ordering and tracking SD-WAN solution.
• Other duties as assigned

RELEVANT WORK EXPERIENCE

• 3+ years

EDUCATION

• Bachelor’s Degree Preferred

OTHER/SPECIAL QUALIFICATIONS

• Must be able to excel in a very close working team environment as well as independently
• High degree of initiative and self-motivation
• Excellent written and verbal communication skills
• Telecom ordering experience preferred
• Knowledge of telecom industry terminology required
• Must be organized and have attention to detail
• Proficiency with ServiceCentral or equivalent ticketing system to support operations required
• Proficiency with Microsoft Office Suite
• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments

PHYSICAL DEMANDS/WORKING CONDITIONS

• Prolonged sitting.
• Must be able to work occasional nights/weekends/holiday schedule as needed.
• Ability to use computers for up to 8 hours.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Telecom Data Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.