To monitor, maintain, and support the telecom network infrastructure and services, ensuring maximum uptime, quick resolution of incidents, and proactive issue management. This role acts as the first point of contact for telecom-related issues, providing troubleshooting, escalation, and coordination with field teams and vendors.
Key Responsibilities
- Monitor network operations, alarms, and system performance on a 24x7 basis.
- Provide first-level support and troubleshooting for telecom and IT-related incidents.
- Respond to service requests, incidents, and maintenance activities via ticketing systems, phone, or email.
- Escalate issues to higher-level engineers or vendors when necessary, ensuring timely resolution.
- Perform routine checks, preventive maintenance, and health monitoring of telecom systems.
- Maintain accurate incident logs, reports, and documentation of technical issues and resolutions.
- Coordinate with field technicians and vendors for on-site support and repairs.
- Follow standard operating procedures (SOPs) and service-level agreements (SLAs).
- Support planned maintenance, upgrades, and testing activities.
- Ensure compliance with safety, security, and company policies.
Qualifications & Skills
- Bachelor’s degree or diploma in Telecommunications, Computer Science, IT, or related field.
- 1–3 years of experience in NOC, help desk, or telecom/IT support (freshers with technical knowledge may be considered).
- Knowledge of telecom systems, IP networks, switches, routers, and monitoring tools.
- Familiarity with ticketing/help desk software and escalation processes.
- Strong problem-solving and analytical skills.
- Ability to work under pressure in a 24/7 environment (shift work required).
- Good communication and interpersonal skills.
Job Type: Full-time
Pay: From QAR2,000.00 per month