Telecommunications Engineer

About the Role :

We’re Hiring Telecomommunication Engineer – Genesys Cloud Specialist. We are looking for a skilled Telecom Communication Engineer with hands-on experience in Genesys Cloud to join our team. This role is ideal for professionals who are passionate about cloud-based contact center solutions, telecommunications technologies, and delivering seamless customer communication experiences.

Responsibilities:

• Implement, configure, and support Genesys Cloud solutions.
• Manage and optimize cloud-based contact center environments to ensure high availability and performance.
• Configure call flows, routing strategies, IVR systems, queues, and user management within Genesys Cloud.
• Troubleshoot and resolve telecom and contact center-related issues.
• Collaborate with internal teams and stakeholders to gather requirements and implement business solutions.
• Monitor system performance and recommend improvements to enhance efficiency and customer experience.
• Support integrations between Genesys Cloud and third-party applications.
• Maintain technical documentation and ensure adherence to industry standards and best practices.

Qualifications:

• Bachelor’s degree in Telecommunications Engineering, Computer Engineering, Computer Science, Information Technology, or a related field.
• 3–5 years of experience in telecommunications, contact center technologies, or cloud communication platforms.
• Hands-on experience with Genesys Cloud (Genesys Cloud CX).
• Strong understanding of telephony concepts, SIP, VoIP, IVR, ACD, and call routing.
• Experience with cloud technologies and contact center operations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Skills:

• Genesys Cloud certifications are highly preferred.
• Experience with API integrations and system integrations.
• Knowledge of contact center reporting, analytics, and workforce optimization tools.
• Familiarity with AWS, Azure, or other cloud platforms is a plus.

Benefits:

• Competitive compensation package.
• Social Insurance and Medical Insurance.
• Transportation provided to and from the nearest pickup point.
• Hybrid work model.
• Professional development and certification support.
• Collaborative and innovative work environment.
• Opportunities for career growth and advancement.