Telemarketing (Female)

A Telemarketing Job Description (JD) tailored for the cleaning industry, offering a competitive package for a female candidate, is detailed below.

Job Title: Female Telemarketing Executive - Cleaning Services

Salary: AED 2,500 - 3,000 per month (Basic)

Benefits: Company-provided accommodation, standard UAE employment benefits (visa, annual leave, medical insurance as per law).

Industry: Cleaning and Facilities Management Services (Residential and Commercial)

Reports to: Sales Manager/Team Leader

Job Summary

We are seeking an enthusiastic, articulate, and target-driven Female Telemarketing Executive to generate leads and book appointments for our range of high-quality cleaning and facilities management services (e.g., residential deep cleaning, commercial contracts, specialized cleaning). The ideal candidate will have a persuasive phone manner, be resilient to rejection, and be motivated to achieve sales goals while representing our brand professionally.

Key Responsibilities

• Lead Generation & Cold Calling: Conduct high-volume outbound calls daily to prospective clients (residential and commercial leads) to introduce the company's cleaning services.
• Sales Pitch & Persuasion: Effectively communicate the value proposition, features, and benefits of our specific cleaning services (e.g., eco-friendly products, professional staff, customizable packages).
• Qualify Leads: Ask targeted questions to understand the prospect's current cleaning needs, size of the property, budget, and timeline to qualify them as a sales opportunity.
• Appointment Setting: Secure solid appointments or follow-up meetings for the Sales Team with qualified leads.
• Objection Handling: Professionally and convincingly handle customer queries, doubts, and objections (e.g., price sensitivity, existing provider loyalty).
• Database Management: Maintain and update the CRM (Customer Relationship Management) system with accurate records of all calls, customer interactions, feedback, and scheduled follow-ups.
• Target Achievement: Strive to meet or exceed daily, weekly, and monthly targets for call volumes, leads generated, and appointments booked.
• Market Knowledge: Stay updated on company service offerings, pricing structures, and competitor activities to tailor conversations effectively.
• Compliance: Adhere to all company policies and UAE telemarketing regulations (e.g., permitted calling hours, professional conduct).

Required Skills and Qualifications

• Gender & Age: Female (as specified by the client).
• Experience: Proven experience (minimum 6 months to 1 year preferred) in Telemarketing, Telesales, or a Call Center environment, ideally within a service-based industry (cleaning, facilities management, or similar).
• Communication: Excellent verbal communication skills in English with a clear, engaging, and professional phone etiquette.
• Persuasion: Strong negotiation, sales, and persuasive abilities.
• IT Skills: Basic computer proficiency, including MS Office (Word, Excel) and familiarity with CRM software.
• Attitude: Self-motivated, target-driven, positive, and resilient personality.
• Education: High School Diploma or equivalent.

Compensation and Benefits

• Monthly Salary: AED 2,500 - 3,000 (Based on experience).
• Accommodation: Company-provided accommodation.
• Commission: Opportunity for performance-based commission/incentives upon achieving targets.
• Statutory Benefits: Visa, health insurance, and annual leave as per UAE Labour Law.
• Training: Ongoing product and sales training.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month