Telephone Operator

Date: 12 Jan 2026

Location:
KW

Company:
Alghanim Industries

Long Description Job Summary
Responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high level of customer satisfaction.
Job Responsibilities
Support and provide superior service via phones.

• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally.
• Effectively deal with job stress, angry callers, and upset customers.
• Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.
• Liaise with Operations team to resolve any customer complaints immediately.
• Build and maintain a customer complaint database and tracking system.
• Use the most appropriate way to communicate with different behavior types on the telephone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Develop voice skills and how to enhance a good telephone presentation.

Candidate Requirements
Candidate Requirements

• Prior experience in a customer service role
• Good communication skills
• Able to communicate both in Arabic and English
• 0-2 Years Experience

Education

• Diploma

Education