Telephone Operator

Discover unmatched elegance at Marriott Hotel Production City, Dubai, a five-star premium hotel offering club rooms and executive suites in the heart of Dubai Production City.

Designed for discerning travelers, the hotel blends world-class amenities with exceptional service, setting a new benchmark in hospitality. Indulge at every turn with multi-cuisine dining, a relaxed poolside bar, and an outdoor terrace featuring shisha, handcrafted beverages, and light bites. Rejuvenate at the full-service spa and salon or stay energized in the modern fitness center.

Spacious rooms and elegant suites combine contemporary design with superior comfort, ideal for short stays or extended retreats. Guests also enjoy a complimentary shuttle service to key Dubai attractions for a seamless stay. At Marriott Hotel Production City, Dubai, every detail is crafted to exceed expectations whether you’re traveling for business, leisure, or a family getaway.

Position Outline

The Telephone Operator is responsible for managing all incoming and outgoing calls within the hotel. The role ensures professional, timely, and courteous handling of guest and internal communications, while supporting smooth hotel operations and guest services.

Key Responsibilities

• Answer, screen, and transfer incoming calls promptly and professionally.
• Provide information, assistance, and services to guests and staff.
• Handle wake-up calls, guest messages, and emergency call procedures efficiently.
• Maintain accurate call logs, reports, and records.
• Coordinate with hotel departments (Front Office, Housekeeping, F&B, etc.) to ensure seamless communication.
• Support front office and operational tasks as needed.
• Adhere to hotel policies, confidentiality standards, and professional communication protocols.

Experience

• 1–3 years’ experience as a Telephone Operator, Front Office Associate, or similar role in 4–5 star hotels.
• Familiarity with hotel PBX/telephone systems and PMS software preferred.
• Experience handling high-volume calls professionally and efficiently.

Skills & Competencies

• Excellent verbal communication and telephone etiquette.
• Strong listening, multitasking, and problem-solving skills.
• Professional, courteous, and guest-focused demeanor.
• Ability to work under pressure in a fast-paced environment.
• Basic IT and PMS system knowledge.

Job Types: Full-time, Contract
Contract length: 24 months