Telephone Operator

The Call Center at UPMC Western Maryland is looking for a full-time Telephone Operator!

This position will work 9:00 am to 5:00 pm on Thursday and night shift from 10:30 pm to 6:30 am Friday through Monday. Tuesday and Wednesday off! Also includes working a Holiday rotation.

Under direct supervision, serves as the main point of contact with the public and with all hospital departments in routine as well as emergency situations.

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine callers requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

High school graduate or equivalent.

1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.

Must be able to work all shifts, 7 days a week.

Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran