Telephone Operator (Arabic Speaker)

Welcome to Best Plaza West Bay Hotel. Now that you’re part of our family, let’s explain the role you will play.

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Team Member, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Duties and Responsibilities

1. Process all incoming and outgoing calls accurately and courteously

2. Records and controls accurately wake up calls

3. Pages guests in co-operation with concerned departments

4. Records all entries on traffic sheets

5. Assists guests with international calls and directory queries

6. Calls guests by name whenever possible

7. Pages staff member when requested

8. Abides by principles of guest privacy

9. Handles guests needs or requests and reports complaints to the Telephone Supervisor/Duty Manager

10. Report on logbook daily

11. Bill call costs

12. Aware of local telephone listings and frequently dialled numbers

13. Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

14. Advises defects on switchboard equipment to Supervisor

15. Maintains a clean work environment

16. Attends to all guest queries and requests promptly

17. Maintains detailed knowledge of the Hotel’s fire, life and safety system

18. Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard

19. Maintain Hotel Information

20. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

21. Comply with the Company’s Corporate Code of Conduct

22. Familiarize self with the company values

23. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals.

24. We genuinely care about people and we show this through living out our promise of service each and every day. It’s what connects every colleague in all hotels.Each hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

25. True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

26. True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

27. True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

SELF MANAGEMENT

1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.

3. Comply with Time and Attendance Policies set by the hotel.

4. Actively participate in training and development programs and maximize opportunities for self-development

5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

6. Familiarize yourself with emergency and evacuation procedures

7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

8. Comply with the Company’s Corporate Code of Conduct

9. Familiarize self with the company values

10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

Job Type: Full-time

Pay: QAR1,800.00 per month

Experience:

• work in hotel with same position: 1 year (Required)