Telephonic Customer Service/Administrative Assistant

Are you someone who enjoys helping others? Are you interested in engaging with individuals over the phone? Are you energetic, enthusiastic and have great interpersonal and communication skills? Are you interested in working full-time in a fast-paced environment?

TrestleTree is a leading national health transformation company that partners with employers and other organizations to offer health coaching to employees and their families. We are hiring a full-time Customer Service/Administrative Assistant to join our team as an Engagement Specialist and assist with front-office tasks (e.g., cover incoming calls and make outbound engagement calls) and back-office tasks (e.g., fulfillment of materials).

We are seeking a passionate, enthusiastic, and energetic individual who enjoys engaging with individuals over the telephone. This person will provide telephonic outreach to potential participants, take incoming calls, conduct enrollment and rescheduling services for participants, as well as provide administrative support to the TrestleTree Health Coaches. Sometimes the Engagement Specialist will take incoming calls from individuals who have heard about TrestleTree and are interested in the program, and other times the Engagement Specialist will outreach to eligible employees at a company to tell them about and enroll them in the program. They will also provide general administrative support to management in creating documents, assisting with managing office correspondence, and completing special projects as assigned.

This Engagement Specialist will need to be able to function independently and as part of a team, demonstrate initiative and urgency in their activities, be flexible, be an active learner, and display both comfort and confidence in making a large number of outbound calls to raise interest and enroll individuals. A successful candidate will also demonstrate excellent organizational skills and attention to detail, extraordinary written and verbal communication skills, accuracy in proofing and compilation of materials, establishment of priorities, ability to meet deadlines, and an openness to an intensive learning environment with close supervision. Excellent overall proficiency in using a computer is required, and proficiency in Microsoft products (Word, Excel) is preferred. Bilingual in Spanish and English is desired and not required.

To be considered for this position, candidates must have a High School Degree or GED. An associate degree or some college coursework is preferred, and at least two years of related customer services experience is highly preferred. This position is onsite (not hybrid) and the Engagement Specialist must be in the office for all scheduled work hours. Work hours will be a 40-hour set schedule Monday through Friday, including at least one evening per week until 7pm. Please only apply if you meet these requirements, and please submit a resume and cover letter for consideration as soon as possible.

To learn more about TrestleTree, visit our website at www.trestletree.com. This is a full-time hourly position with excellent benefits. Working with TrestleTree is an opportunity to join a great team and to interact one-on-one with individuals to truly make a difference in their overall well-being. We value our employees and the lives of the people we influence.

TrestleTree complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We are an equal opportunity employer, and we hire, train and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status or any other category protected by applicable law.

Our goal is to hire in mid-April, so please apply as soon as possible to be considered for this position if interested. Please submit your cover letter and resume on Indeed.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• What interested you in this position?
• Do you have excellent (above average) skills on the computer?
• We require 5 days in office and one day until 7pm. Can you meet these requirements?

Work Location: In person