Telephony Engineer – Alcatel

We are seeking a skilled Telephony Engineer with hands-on experience in Alcatel telephony systems. The candidate will be responsible for installation, configuration, troubleshooting, and maintenance of Alcatel telephony platforms, ensuring seamless communication infrastructure for the organization.

Key Responsibilities:

• Install, configure, and maintain Alcatel OmniPCX / OmniVista telephony systems and related infrastructure.
• Perform routine system monitoring, upgrades, and patch management.
• Troubleshoot and resolve telephony issues, ensuring minimum downtime.
• Manage call routing, extensions, voicemail, IVR, SIP trunks, and call center features.
• Work on integration of telephony with CRM, CTI, and other communication tools.
• Ensure system security, backup, and disaster recovery processes are followed.
• Provide L2/L3 support for escalated incidents and service requests.
• Prepare and maintain technical documentation, SOPs, and configuration records.
• Coordinate with vendors and OEM support for escalations and upgrades.
• Participate in telephony projects such as migrations, expansions, and new implementations.