Telesales Agent

Job description

Freezoner is the leading business setup consultancy in the UAE, trusted by thousands of entrepreneurs and investors. Recognized for seven consecutive years with industry awards, we are celebrated for our excellence, transparency, and commitment to client success. With a proven track record of establishing over 3,500 businesses across Free Zones, Mainland, and Offshore jurisdictions, Freezoner is a reliable partner for business expansion in the UAE and Saudi Arabia. Our expertise ensures that clients can confidently navigate the complexities of company formation.

Role Description

This is a full-time hybrid role for a Telesales Consultant. Based in New Cairo, the role offers the flexibility of some work-from-home arrangements. The Telesales Consultant will be responsible for engaging with leads, consulting prospective clients on company formation services, delivering exceptional customer service, and achieving sales targets. Day-to-day tasks include making outbound calls, identifying client needs, offering tailored solutions, and contributing to business growth.

Key Responsibilities:

• Handle customer inquiries through various channels, including social media, hotline calls, and outbound calls.
• Filter and qualify inquiries before transferring them to the sales team to ensure high-quality leads.
• Conduct outbound calls and customer surveys to evaluate satisfaction and improve processes.
• Provide accurate and complete information to customers in a professional yet friendly manner.
• Record and update customer data accurately in the system.
• Resolve client issues promptly, ensuring a smooth and positive customer experience.
• Represent the company professionally, maintaining a high standard of communication and conduct.

Qualifications

• Sales Consulting and Sales skills, with a track record of meeting or exceeding sales targets
• Strong Communication and Customer Service skills to engage effectively with clients
• Ability to provide Training and support to clients during the onboarding process
• Proficiency in CRM software and sales tools is a plus
• Fluency in English (Minimum B2); additional language skills are advantageous
• A bachelor’s degree is a MUST.
• Self-motivated, goal-oriented, and capable of working in a hybrid environment

What We Offer:

• Competitive salary and incentives.
• Opportunity to work in a dynamic and growing team.
• Career growth and development opportunities.

Industry

• Government Administration

Employment Type

Full-time

Job Types: Full-time, Contract
Contract length: 12 months

Pay: E£8,000.00 - E£12,000.00 per month

Ability to commute/relocate:

• New Cairo: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have your own laptop for the probation period?

Education:

• Bachelor's (Required)

Experience:

• Telesales: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• English fluently (Required)