Telesales Executive - Tagalog

The company provides free shared bachelor accommodation and transportation.

The candidate should have good experience handling large numbers of key accounts.

Should have good experience of customer support through voice and non-voice.

Job Purpose:

• Client Management – To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.
• Customer Relationship – To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.
• Customer Retention – Solve customers’ issues related to orders, pick-up, delivery, and quality.

Primary duties and responsibilities:

The ideal candidate is an energetic with good communication skills who can take inbound and make outbound calls in a diligent manner. One who manage, escalate and transfer inquiries and build a never-ending relationship with our customers.

• Answer "incoming or outgoing calls and provide chat support."
• Respond professionally to caller inquiries about product availability, order status, and delivery status.
• Take product reservations in advance and arrange for scheduled delivery.
• Before committing to or delivering products to customers, ensure that they are of the highest quality.
• Ensure timely delivery of products as agreed with customers. In the event of a delay, inform the customers in advance.
• If products are not in stock, make arrangements to purchase them from the company's branches or from other vendors.
• Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.
• Follow up with customers regarding order pickup from the head office location.
• Maintain the accuracy of all data and verify the same for all customer services.
• Perform other duties as and when needed.

Job Types: Full-time, Permanent

Pay: AED2,700.00 - AED3,500.00 per month

Experience:

• Telesales: 3 years (Required)

Language:

• Tagalog (Required)