Telesales Executive.Telesales & Strategic Partners

Job Purpose

To assure proper handling of customers' requests & complaints received via different channels, to maintain high level of customer satisfaction, respond within the agreed SL, follow up and coordination with other relevant department until reaching case resolution.

Report To Position Name

Use customer's concerns & complaints to analyze their underlying basis and make recommendations on how to enhance the system, process, or policy to eliminate the complaints. Delivering suitable replies for customer complaints after seeking management review of complaint that includes proper legal input Validation of customer requests/complaints. Handling customers' daily requests & complaints received via different channels faxes and/or e-mails effectively and efficiently. Handling the above, as per agreed-upon processes & procedures. And with high level of accuracy as per performance agreement. Analysis and reporting of customer's complaints. Communicate positively with all concerned departments in order to facilitate the customer's reception of the expected distinguished service. Communicating status of customer's request/complaint to customers professionally. Updating the database with modifications upon customer's requests

QUALIFICATIONS_ESSENTIAL

Bachelor Degree in any discipline Good command of English both writing and speaking. Good knowledge of MS Office application Experience in billing analysis, troubleshooting and technical support is a plus

QUALIFICATIONS_DESIRABLE

- Cooperative in a team work environment - Flexible and responsive

EXPERIENCE_ESSENTIAL

Minimum 1 to 2 years Experience in customer operations.

EXPERIENCE_DESIRABLE

N/A

CERTIFICATIONS_ESSENTIAL

N/A