Teller / Senior Teller / Head Teller ( UAE National )

Join to apply for the Teller / Senior Teller / Head Teller (UAE National) role at Commercial Bank of Dubai

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.

Job Purpose: Perform services such as attending to CDMs functions, cash management as per Bank's policies, handling bulk cash deposits and withdrawals, checking of vouchers posted by regular tellers and performing functions of regular tellers whenever assigned

Principal Accountabilities:

• Work Management: Perform all functions relating to Cheque Deposit Machines (CDM) located in the branch premises, at specified time interval, including, collection of physical cheques, tallying of number of cheques with the CDM journal and send them to clearing dept. within agreed TAT
• Ensure to process special clearing cheques and foreign currency cheques within agreed TAT
• Ensure to open the vault system as per SLA
• Maintain and manage the cash accurately, and transfer the excess cash received from the Tellers to vault and withdraw the cash as and when required ensuring safe custody and handling of cash.
• Ensure to maintain require branch vault cash for next working day
• Ensure to check and balance cash online transaction for all the tellers
• At end of the day check Tellers cash proof is zero and obtain the tellers signature any over/short transaction reported to BOM.
• Perform bulk cash receipt and withdrawal transactions, ensure correct receipt/issue of cash, accurately credit/debit the customer's account and acknowledge the receipt to the customers.
• Monitor sundry and suspense accounts, issue DDs, Managers cheques and internal transfer
• Ensure customers' average waiting time is maintained at standard level
• Ensure that the local & foreign currency held does not exceed the daily required limit.
• Ensure that cheques / debit instruments are in order before effecting the payment and make accurate debit entry in the customer's account as per Bank's procedures to protect the interest of customers and the Bank.

Service & Quality: Take initiative to deliver satisfying customer service to each visiting customer by providing fast, accurate, efficient and courteous service.

People: To assist Tellers to perform as per the policies, procedures and practices of the Bank besides train the new comers.

Requirements:

• Education and Experience: Graduate, preferably in commercially oriented discipline or Diploma in business / finance related subjects.
• 2 to 6 yrs of Retail banking experience with a good understanding of Teller / Cash Transaction