Teller - Washington Park

Job Summary Overview

The position is responsible for providing an excellent member experience by showing care, delivering service with energy, and taking ownership of being an expert in problem resolution.

In this role you will:

· Initiate conversations with people about themselves and their lives and recommend product and sales referrals based on those conversations.

· Be expected to meet monthly sales goals by engaging daily with members and understanding their financial needs.

· Have decision-making authority over certain aspects of transactions, ensuring these decisions support and enhance member relationships.

· Be required to think on your feet and find solutions to any issues that arise, ensuring a smooth and positive experience for members.

· Handle a variety of financial transactions, including deposits, withdrawals, transfers, and loan payments, with accuracy and efficiency.

We are looking for a person who:

· Has strong communication skills and is excited to talk to people and build relationships.

· Can actively listen, paying close attention to the needs and concerns of members and adjusting the sales approach accordingly.

· Has a strong drive to achieve sales targets.

· Maintains transparency and honesty with members while respecting their autonomy.

· Approaches sales with the goal of uncovering and meeting the needs of the member.

· Will work with colleagues to achieve shared sales goals and contribute to a supportive and collaborative work environment.

· Possesses a strong understanding of our financial products and services, enabling them to provide accurate information and recommendations to members.

· Meticulously handles transactions, ensuring all details are correct and all procedures are followed.

· displays confidence and strong self-assuredness to succeed in speaking with members and making recommendations to achieve sales goals.

Position Required Qualifications

Minimum Education and Experience

High School diploma or GED and one year experience in retail, customer service or a financial institution

Knowledge, Skills, and Abilities

Knowledge of PC software applications in Windows and Word. Ability to type 45 words per minute. Ability to read, write, speak, and use proper grammar in English. Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals. Ability to write simple business correspondence. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively to members regarding sensitive inquiries or complaints. Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations. Ability to calculate rates, ratios, and percentages.

Self-Promoting through the Career Ladder Program

· Career growth opportunities based on self-promotion through the Career Ladder Program.

o Potential for advancement up to four levels higher through self-promotion in as little as 24 months.

· Tellers who advance to Personal Banker roles will be eligible for added compensation through the incentive program.

Physical Work Environment

· Occasionally required to stand, walk, climb or balance; stop, kneel, crouch or crawl.

· Regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms.

· Regularly lift and/or move up to 25 pounds.

· Specific vision abilities required by this job include close vision, distant vision, peripheral vision, depth perception, and the ability to adjust focus.

· The noise level in the work environment is usually moderate.

· Must be able to travel independently to departments and branch locations.

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Credit union membership
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you able to work up to three Saturdays per month?

Experience:

• retail/customer service: 1 year (Required)

Work Location: In person