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Temporary Help Desk Agent

Position Description

Position Overview:
We are seeking dependable and customer-focused individuals to join our Help Desk team in support of the upcoming election. This role is responsible for assisting election workers by providing accurate information, troubleshooting issues, and ensuring smooth communication across departments. Help Desk Agents are responsible for:

Duties and Responsibilities:

Learn all election content outlined in the Help Desk manual.
Provide excellent customer service to election workers in Harris County.
Assist other election departments as needed (e.g., projects, front desk backup).
Be able to multitask (e.g., speak on the phone, type on a computer, and read from a manual).
Arrive on time for each shift.
Recognize when to request assistance or additional clarification.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net

Requirements

Must meet all eligibility requirements to register to vote in the State of Texas.

Experience:

One (1) year customer service experience.

Knowledge, Skills, and Abilities:

Must be able to work under stress and able to work without direct supervision.
Knowledgeable of the general operations of an election and the Harris County website.
Be professional and have good interpersonal skills. Computer literate, proficient in Microsoft Office suite, and be willing to learn new computer programs and applications.
Must have the ability to prioritize tasks and possess excellent communication skills.
Understands and can explain the ePollBook application and the voting process.
Adherence to policies and laws are a must. Provided written resources encapsulate both Harris County and Secretary of State policies and laws.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Bilingual in Chinese, Spanish or Vietnamese is a plus.

General Information

Position Type and Typical Hours of Work:

Temp Full-time | Position End Date: June 5, 2026 - This is a temporary position being onboarded through a Harris County–contracted agency.
- 30 - 35 hours per week with the possibility of overtime in high-need time of election periods.
- Qualified individuals may be asked to work future elections. Days and hours of work cover every day of the week, though individuals are normally not scheduled to work more than 5 days a week.
- Work week = 5 days a week, must be able to work weekends.
- Holidays off (Memorial Day 5/25/2026)
- Between election periods hours will be reduced, and mandatory vacations will be scheduled.
- During election: shifts range from 8 - 10 hours. Three mandatory days in the election, shifts will range from 14 - 20 hours.
- Block off periods during which time off is not permitted - 5/1/2026 - 5/31/2026.
- Time off request can be submitted at designated times.

Salary:

$17.00 Hourly

Location:

Harris County Elections 15600 Morales Rd. Houston, TX 77032

Work Environment and Physical Demands:

Seated at desk in warehouse.
This job is primarily a sedentary role, walking and standing are required only occasionally.
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

Health & Wellness Benefits

Medical Coverage
Dental Coverage
Vision Coverage
Wellness Plan
Life Insurance
Long-Term Disability (LTD) Insurance
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account

Paid Time Off (PTO)

Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
Eleven (11) County-observed holidays
One (1) floating holiday per year
Paid Parental Leave*
Sick Leave

Retirement Savings Benefit

457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

Professional learning & development opportunities
Retirement pension (TCDRS defined benefit plan)
Flexible work schedule*
METRO RideSponsor Program*

Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com

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