Temporary Library Services Representative

• United Staffing Associates

Typical Duties

The following duties are typical of this position. Incumbents may not perform all of the duties set forth below and/or may be required to perform additional related duties to address City needs and changing business practices.

• Assist patrons with library accounts, check materials in and out, and fulfill requested items on hold.
• Issue library cards, computer guest passes, and study room reservations.
• Support patron registration for classes, events, and summer reading programs.
• Provide assistance with printing and photocopying from library computers or personal devices.
• Help patrons with information requests, book selection, research, and use of library resources.
• Support children’s programs, including research assistance, shelving, and creating bulletin board displays.
• Promote library services through outreach at schools, parks, early learning centers, senior living facilities, community events, and other City locations.
• Track and report daily statistics.
• Maintain clean and organized public areas, including dusting and wiping down tables.
• Stay current on library programs, services, and activities.
• Deliver excellent customer service in person, over the phone, and via email.

Employment Standards & Special Requirements

Knowledge of:

• Standard library operations, circulation, and patron service procedures, including check-in/out, holds, and account management.
• Library management systems, such as Koha/Aspen, and basic office software (Microsoft Office Suite, Adobe Acrobat).
• Techniques for providing excellent customer service to diverse populations, including children, seniors, and the general public.
• Methods for promoting library programs and community outreach initiatives.
• Records management principles, including tracking, reporting, and maintaining statistical information.
• Basic office equipment, including computers, printers, and copiers.
• English usage, spelling, grammar, and professional written communication for correspondence and materials.

• Accurately perform circulation and administrative tasks using library software and office applications.
• Assist patrons with registration, research, book selection, printing, and other library services.
• Support library programs, including children’s programs, bulletin boards, and special events.
• Deliver excellent customer service in person, over the phone, and via email.
• Conduct community outreach and represent the library at schools, parks, early learning centers, senior facilities, and events.
• Track and report daily statistics, maintain records, and perform light housekeeping of public areas.
• Learn and apply new procedures, systems, and software quickly.
• Establish and maintain effective working relationships with library staff, volunteers, and the public.
• Prioritize work, handle multiple tasks simultaneously, and exercise sound judgment in responding to requests.
• Communicate clearly and effectively both verbally and in writing.

• Graduation from high school or possession of a General Educational Development (GED) certificate; and
• Either one year of related work experience in a library, office, or classroom setting, or as an intern in an accredited college/university graduate school program.

Selection Procedure & Application Process

Any benefits will be administered through the staffing agency by which you are employed.