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Testing Operations Manager

Irving, United States

Testing Operations Manager-Irving, Texas

At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values: Integrity, Resiliency, Accountability, Curiosity, and Collaboration.

Job Summary

The Testing Operations Manager is responsible for the set-up and flawless execution of all projects fielding at the local Curion facility, including but not limited to Central Location Tests (CLTs), Home Use Tests (HUTs), Focus Groups, and Quantitative Descriptive Analysis (QDA®) groups. The Testing Operations Manager supervises the field technician staff, ensuring attention to necessary protocols, and coordinates all communications with the project team. The Testing Operations Manager manages resources ensuring the quality, timeliness, and accuracy project requirements.

Responsibilities Include

Overseeing kitchen set up, ensuring appropriateness for test execution
Confirming the accurate setup of testing software (RedJade, Decipher, etc.)
Ensuring the study follows proper protocols
Managing a staff of 5-20+ employees (depending on workload, varies by location)
Managing staff schedules, timecard approvals, vacation requests, and performance evaluations
Holding daily pre-study briefings with kitchen team to review projects of the day
Managing the training new Field Technicians and Test Supervisors
Working directly with onsite clients during testing
Communicating with project managers to coordinate timely arrival of all necessary supplies/paperwork
Acting as point person for all incoming product shipments, including unpacking product, assessing for damage, and ensuring appropriate product storage
Working closely with Test Supervisor for inventory control, with specific attention to proper product handling and storage protocols
Preparing and shipping outgoing product
Managing HUT execution, including confirmation of placement packages/bags, printing packing slips or other documentation, and reviewing of the project with the placement team, including CLs
Overseeing all kitchen related activities, including quality control and coding of product by staff
Participating in project related meetings, including recruit and execution briefings
Effectively communicate with employees at all levels
Entering Post Project Execution Scores
Ensuring compliance with health and safety procedures, including prevention of slips, trips, and falls, recording injuries, etc.
When needed, acting as backup to Test Supervisor for product photos
When needed, acting as backup to Facility Director for building issues, supply orders, or any other facility management requirements
Assisting with client hospitality when needed
Assisting with kitchen execution, when necessary, to include labeling, portioning, serving, and cleanup

Job Qualifications

Experience managing a team
Excellent organizational skills with a particular focus upon managing details
Outstanding listening and communication skills—both written and oral
Able to work proactively as a member of a team or independently
Ability to use computer keyboard, monitor, and participate in audio/video conversations
Ability to develop and meet schedules
Ability to multi-task and work in a fast-paced environment
Expertise with Microsoft Office Suite (including Word, Excel, PowerPoint, Teams) and familiarity with Asana
1 to 4 years of market research experience is a plus
Restaurant kitchen experience or kitchen manager experience preferred
Available to work flexible hours, including occasional evenings and weekends

Physical Requirements:

Job applicants must be able to fulfil the following physical requirements with or without accommodation:

Able to stand on feet for extended periods
Able to walk within facility for extended periods
Ability to lift up to 25 pounds regularly; up to 50 pounds on occasion is preferred

For Curion’s Testing Operations Manager position, we offer a starting salary range of 50,000-60,000 plus bonus eligibility based on the qualifications and experience of each individual. Curion offers a benefits package for this position which includes:

401(k) retirement account with company match
Health, dental, vision, basic life, short and long-term disability, accident insurance, critical insurance, pet insurance, flexible spending account (FSA), and more.
Paid time off (PTO)
Company paid holidays

Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.

About Curion:

Curion specializes in delivering impactful insights to the world’s top CPG companies, helping them develop winning, repeatedly purchased products. Curion’s deep data-driven product insights, sensory expertise, and state-of-the-art consumer centers enable them to uncover responses to critical client objectives. With over five decades of experience in the product testing industry, Curion is dedicated to guiding clients with their proprietary XP Xperience Performance platform, connecting brands to consumers at every step.

An innovator in the industry, Curion recently developed a groundbreaking benchmarking product testing method, the Curion Score™, which has become a trusted and sought after tool within the industry. As one of the largest product and consumer insights companies in the U.S., Curion has built a reputation for excellence and trust among the world’s leading consumer brands. Curion’s commitment to innovation and expertise, coupled with a passion for delivering actionable insights, makes Curion a valuable partner for companies looking to develop and launch successful products.

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