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Ticket Sales Supervisor

Ticket Sales Supervisor – Nashville Riverboats

Manthey Hospitality | Full-Time

Love leading high‑energy teams, driving on‑the‑spot sales, and serving as the frontline face of unforgettable waterfront experiences?

Manthey Hospitality is hiring a Ticket Sales Supervisor to oversee our ticket booth and kiosk operations ensuring guests enjoy a seamless, welcoming, and sales‑driven first impression for the launch of Nashville Riverboats.

About Us

Nashville Riverboats delivers unforgettable sightseeing cruises, dining experiences, weddings, corporate events, and private celebrations. We blend Southern hospitality, live entertainment, and scenic river cruising into one-of-a-kind experiences.

What You’ll Do

Lead, motivate, and support a team of Ticket Sales Operators in delivering exceptional, guest-focused service that creates memorable first impressions
Coach team members on consultative selling techniques, upselling premium experiences, and cross-brand promotion to drive revenue and enhance the guest journey
Oversee all ticket sales activity to ensure accuracy, efficiency, and compliance within our fully cashless POS environment
Ensure proper opening and closing procedures are followed, including system verification, transaction reconciliation, and payment security standards
Maintain high standards for booth presentation, ensuring all kiosks remain clean, organized, branded, and fully stocked with current signage and promotional materials
Monitor ticket inventory, wristbands, and operational supplies; coordinate timely restocking to avoid service disruption
Act as the communication bridge between operations and sales, clearly relaying schedule changes, capacity updates, weather adjustments, and service modifications to both team members and guests
Proactively manage crowd flow, wayfinding, and guest direction during peak periods to ensure smooth boarding and positive guest experiences
Step into sales support as needed during high-volume periods while maintaining oversight of team performance

What You Bring

A warm, outgoing presence that welcomes every guest and creates a positive first impression
The ability to confidently answer questions about schedules, routes, pricing, packages, and policies
A natural sales mindset — proactively promoting upgrades, special experiences, and cross-brand opportunities
Initiative to engage guests along the Riverwalk and near boarding areas to drive same-day ticket sales
Accuracy and accountability when processing electronic POS transactions
Attention to detail when distributing wristbands, boarding passes, and providing clear wayfinding and boarding instructions
A team-first attitude that supports crowd flow and booth operations during peak traffic times
Pride in maintaining clean, organized, and guest-ready booths and kiosks, including signage, promotional materials, and supplies
Strong communication with vessel and operations teams regarding capacity, schedule updates, and guest needs

Physical & Schedule Requirements

Availability to work evenings, weekends, holidays, and extended shifts as business demands
Ability to work outdoors in varying weather conditions including heat, sun, cold, wind, and rain
Comfort working in high-traffic, guest-facing environments
Ability to stand for extended periods and lift or carry light booth supplies as needed

Compensation & Benefits

Competitive Pay
Medical & Ancillary Benefits
401(k) with Employer Match
Subsidized Parking
Complimentary Cruise Tickets & Brand Discount

Ready to help Nashville Riverboats make waves? Apply today!

Equal Opportunity Statement

Manthey Hospitality is an Equal Opportunity Employer and does not discriminate on the basis of any protected characteristic under federal, state, or local law.

This job posting is a condensed summary of the role and not a full job description. A complete description will be reviewed during the interview process. Responsibilities and duties may change based on business needs and may include additional tasks not listed above.

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