Ticketing Agent

Job Posting: US Process Ticketing Consultant (Night Shift)

Shiloh Travel & Tours Pvt Ltd is looking for a US Process Ticketing Consultant to join our team. We're hiring for a night shift position with the option to work from Remotely (WFH).

Job Description

We need a proactive and detail-oriented individual to handle travel ticketing for our US clients. Your primary responsibility will be to manage ticketing queries, bookings, and cancellations using Amadeus and RIYA/TBO Portal. This role requires strong customer service skills and excellent communication to provide a seamless experience for our clients.

Responsibilities:

• Handle inbound and outbound calls and emails related to travel bookings.
• Create, modify, and cancel airline tickets and other travel arrangements.
• Utilize Amadeus GDS and the RIYA/TBO Portal for all ticketing and reservation tasks.
• Resolve ticketing issues, schedule changes, and passenger queries promptly.
• Ensure all travel arrangements comply with company policies and airline regulations.
• Maintain accurate records of all transactions and customer interactions.

Requirements:

• Proven experience in a travel or tourism-related role, with hands-on experience in ticketing.
• Proficiency in Amadeus GDS is a must.
• Familiarity with the RIYA/TBO Portal is highly preferred.
• Exceptional communication and interpersonal skills.
• Ability to work independently and efficiently during the night shift.
• Strong problem-solving and organizational skills.

Job Type: Full-time

Pay: ₹18,000.00 - ₹28,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Work from home

Work Location: In person