Ticketing & Reservation/Umrah Sales Specialist

Chalo Pakistan is seeking a highly skilled and professional Ticketing & Reservation Expert / Umrah Sales Specialist with proven expertise in flight ticketing, reservations, and Umrah package sales. The ideal candidate will have an in-depth understanding of the Umrah travel market in Saudi Arabia and Pakistan, demonstrate excellent communication skills, and uphold a professional corporate attitude.

Key Responsibilities

• Manage domestic and international flight ticketing and reservations with expert proficiency in Amadeus and Galileo (GDS) systems.
• Actively promote and sell Umrah packages to both individual and group clients.
• Provide clients with accurate guidance on Umrah travel regulations, visa procedures, and required documentation.
• Coordinate and maintain strong relationships with Umrah operators, suppliers, and travel partners in Saudi Arabia and Pakistan.
• Keep detailed and accurate records of bookings, client communications, and sales performance.
• Stay updated on market trends, competitor activities, and Umrah package options.
• Consistently achieve and exceed monthly sales targets for ticketing and Umrah packages.
• Deliver outstanding customer support throughout the client’s travel journey, ensuring a seamless experience.

Required Skills & Qualifications

• 3–5 years of experience in flight ticketing, reservations, and Umrah package sales.
• Expert-level proficiency in Amadeus and Galileo (GDS) systems (mandatory).
• Prior experience as a Visa Officer or handling visa processing is preferred.
• Familiarity with Saudi Umrah portals, vendors, and pilgrimage logistics.
• Strong English communication skills.
• Excellent customer service, sales ability, and problem-solving skills.
• Multilingual abilities (Urdu, English, Arabic) will be considered a strong advantage.

Job Type: Full-time

Pay: Up to Rs70,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Ticketing & Reservation Expert / Umrah Sales: 4 years (Required)

Language:

• English, Arabic (Required)

Location:

• Karachi (Required)

Work Location: In person