Tier II Help Desk / Network Engineer

Tier 2 Network Engineer

SSE is a leading technology company serving St. Louis, MO for over 30 years. We are seeking talented Tier 2 Network Engineer to join our Network Technologies team. The primary responsibility is to provide support of management of all SSE’s toolsets within our “Tech Stack”. The right candidate will show a focus on customer service and customer care, and grow technically within a company that places technical service, customer-first interaction and delivery as its most critical success measure.

Essential Job Functions/Skills:

• Project management and project implementation experience
• Excellent organizational skills and attention to details
• Deliver solutions based on established practices and procedures
• Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborative team environment
• Strong consulting skills and ability to develop and clearly present solutions
• Triage, review, and troubleshoot issues with various IT tools RMM
• Demonstrated practical knowledge and experience with Microsoft Servers & Desktops
• Demonstrated practical knowledge in LAN/WAN technologies
• Extensive experience with creating IT documentation

Technical Skills:

Note: Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them.

• Remote Management Tool: Kaseya or similar
• Scripting & Automation: Powershell, batch scripting or similar
• Corporate Anti-Virus Software Management: Crowdstrike, SentinelOne or similar
• Corporate Backup Management: Unitrends, Datto, Backupify/Datto SaaS Protection
• Corporate Spyware Software Management: Malwarebytes or similar
• Reporting: Brightgauge, Liongard, Backup Radar, Kaseya
• Windows Patch Management: Automox or similar
• Spam Filtering: Barracuda, AppRiver or similar
• Server Operating Systems: Windows Server 2012-2025
• Directory Services: Active Directory, Group Policy Management
• Core Network Services: DNS, DHCP, Remote Desktop Services
• Networking Technologies: Cisco Meraki devices (firewall, switching, WAPs, etc.) or similar
• Ticketing Workflow Administration: AutoTask or similar
• Documentation: ITGlue
• Vulnerability Management: ConnectSecure/CyberCNS
• Hypervisors: Hyper-V, VMWare

Education & Experience:

• Bachelor or Associates degree in related field preferred
• 3+ years network or systems administration experience
• Previous work experience with a Managed Service Provider is a plus

Benefits:

• Insurance: Health, vision, dental; PTO; 401k; paid holidays, weekly pay

Continuing Education: SSE encourages team members to participate in Microsoft and other skill development programs on an on-going basis