Title Patient Administrator - Emirati

Title: Patient Administrator - Emirati

Employer: Ayadi Home Health Care LLC, Mediclinic Welcare Hospital, Dubai, United Arab Emirates

Position Type: Full-time

Number of positions: 1, Recruiter: Fatma Alharthi, Reference: 66081, Closing Date: not specified

Purpose

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role.

Key Responsibilities

• Manage patient appointment scheduling and registration process efficiently.
• Manage medical insurance process and related tasks.
• Manage billing and cash-up process.
• Consistently meet customer service expectations by improving the quality of patient service.

Required Education

• Completed secondary school education (Grade 12).
• Preferred: Tertiary Diploma or Bachelor's Degree in medical science, finance/accounting.

Required Experience

• Essential: 2-3 years of experience in a customer service role, preferably in healthcare.
• Desired: Experience in a contact centre or healthcare environment.

Required Skills and Knowledge

• Computer literacy and proficiency in MS Office applications.
• CRM (customer relations management) software applications.
• Hospital information systems.
• Knowledge of company policies and emergency codes.
• Knowledge of medical insurance terminologies and processes.
• Medical terminology and procedures.
• Numerical literacy.
• Patient scheduling and registration processes.

All applicants will be considered, with preference given to designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family.