TL

Need Immediate Joiners

Designation: Content Writing Expert (TL)

Business Vertical: IOA

Reporting Manager: Team Manager (TM)

Location: India

Typical Background: 5–10 years in HR domain, leading QA/content teams with strong governance and stakeholder alignment.

Role Purpose

Own delivery outcomes, enforce policy standards, and lead governance with client POCs. Drive calibration, reporting, and continuous improvement.

Core Responsibilities

• Set and monitor quality goals; lead calibration and sampling.
• Approve sensitive content and resolve escalations.
• Publish WBR dashboards and lead RCAs with clear CAPA.
  
  

Govern rubrics, templates, risk logs, and client dependencies.

Must-Have Experience

• Proven leadership in HR service ops with measurable quality impact.
• Strong policy interpretation, content governance, and risk control.
• Executive-ready communication and stakeholder alignment
  
  

Minimum Qualifications

• Bachelor’s Degree, Human Resources or equivalent combination of education, training and or relevant work experience.
• 5–8 years in HR domain with experience reviewing HR content.
• Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
• Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
• Strong focus on quality of work and attention to detail.
• Excellent written, verbal and presentation communication skills.
• Exposure to core HR processes , Working knowledge of HR and CMS systems
• Familiarity with HR systems, case tools, and content platforms.
• Open to work in 24 * 7 shifts & on call rotation
• Strong fluency in English and analytical review skills.