TL-Media Advisory & Intel

Help Center Knowledge Specialist

Qualifications and Experience

• 3-5+ years of experience in Technical writing/similar functions
• Minimum Qualification - Graduation (preferably BE /B Tech )
• Strong command of spoken and written English language, grammar and advanced editorial skills
• Excellent written, communication and research skills and a strong attention to detail as demonstrated through writing samples
• Ability to independently scope out and prioritize multiple projects
• Be able to understand different processes and differentiate between them
• Working knowledge of G Suite
• Proven ability to meet deadlines and produce high-quality, technically-accurate, concise and detailed content, with attention to detail
• Have knowledge of HTML code and working on website development

Qualifications and Experience

Responsibilities

• Write high-quality, user-friendly workflow documents and presentations that meet the needs of the target audience: operators, policy, training and engineering teams.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Be able to design aesthetically pleasing and functional custom and templated websites
• Be able to implement a content management system into a website
• Optimise existing website content for better search engine visibility
• Establish an understand of the process and tools used to be in a position to translate the requirements clearly into a workflow document/presentation
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Convert text into drawings, diagrams, and charts to increase users’ understanding as applicable
• Participate and contribute to documentation development activities from estimation, planning, scheduling through publishing
• Analyze existing and new content, focusing on opportunities for enhancing user experience and readability
• Ability to work through requests for edit and creation of documents on high priority
• Edit and proof-read documents written by SMEs