Credit Specialist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Ensure maximum recovery on accounts through outbound/inbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction.
• Grow and nurture customer relationships on every interaction that results in measurable Customer value.
• Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
• Document necessary account information and offer custom solutions that benefit the customer.
• Balance customer interests with the interests of American Express.

Minimum Qualifications

• Graduate or post-graduate can apply.
• Prior work experience in collections is preferred.
• Proven analytical and problem-solving skills with a strong attention to detail.
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
• Ability to evaluate card members financial and account data to make sound business decision.
• Analytical mind & attention to detail.
• Strong interpersonal, communication and listening skills. Excellent negotiation skills.
• Demonstrated Dependability/Self Motivating Skills.
• Demonstrated Ability to Work effectively within a Team Environment as well as independently
• Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations .

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.