Tourism Account Manager

• Act as the primary point of contact for assigned tourism clients and partners.
• Develop and maintain long-term relationships with stakeholders in tourism authorities, travel companies, and event organizers.
• Ensure high levels of client satisfaction through proactive communication, issue resolution, and continuous service improvement.
• Manage client contracts, renewals, and commercial discussions.
• Oversee the implementation and daily operations of electronic ticketing systems for tourism sites, events, and attractions.
• Coordinate with technical teams to ensure smooth system integration and maintenance.
• Monitor system performance, user experience, and transaction reports to identify areas of enhancement.
• Provide training and support to client staff on system usage and updates.
• Manage and promote the use of digital payment gateways and smart collection systems within client operations.
• Work closely with finance and IT teams to ensure accurate reconciliation and settlement of transactions.
• Identify opportunities for expanding payment solutions (e.g., mobile wallets, QR payments, online booking systems).
• Identify upselling and cross-selling opportunities within assigned accounts.

Education:

• Bachelor’s degree in Business Administration, Tourism Management, Information Systems, or a related field..
• Familiarity with various operating systems and platforms.

Experience:

• 4–7 years of experience in account management, tourism technology, or digital ticketing/payment solutions.
• Strong understanding of the tourism ecosystem, including travel agencies, attractions, events, and payment systems.
• Proven track record in managing B2C/B2B client relationships and technology-based projects.
• Project management and coordination capabilities.
• High attention to detail and customer-oriented mindset.
• Proficiency in MS Office and familiarity with CRM systems (e.g., Salesforce, HubSpot).
• Knowledge of ticketing software, APIs, and payment integration is a plus.